Laquelle Anderson
Stone Mountain
Overview
25
25
years of professional experience
Work History
Claims Adjuster
State Farm
01.2015 - Current
- Received and reviewed insurance claims for accuracy and completeness
- Conducted investigations to determine the validity of claims and gather necessary information to process the claim
- Communicated with customers to obtain additional information and clarify claim details
- Collaborated with other team members to resolve complex claims or issues
- Processed claims and made appropriate payments to customers
- Ensured that claims were processed accurately and efficiently
- Maintained accurate records of claims and related documentation
- Provided excellent customer service and built strong relationships with customers
- Adhered to all company policies and procedures
- Kept up-to-date with changes in insurance regulations and policies
Cargo Customer Service Agent
Delta Air Lines, Inc.
06.2007 - 06.2014
- Provided exceptional customer service to cargo customers, including addressing inquiries, handling complaints, and resolving issues
- Processed cargo shipments, including receiving, checking, weighing, and tagging cargo
- Managed shipment-related documentation, including bills of lading, air waybills, and customs declarations
- Communicated with customers, shippers, and customs officials to ensure timely and accurate shipment delivery
- Maintained accurate records of cargo shipments and related documentation
- Collaborated with other team members to ensure efficient cargo operations and customer satisfaction
- Adhered to all company policies and procedures
- Trained new hires on cargo operations and customer service
Customer Relations Manager
Toyota - Sandy Springs
01.2000 - 09.2006
- Managed customer relations, including addressing inquiries, handling complaints, and resolving issues
- Ensured customer satisfaction through effective communication, problem-solving, and follow-up
- Led a team of customer service professionals, including hiring, training, and performance management
- Developed and implemented customer service policies and procedures to improve customer satisfaction and retention rates
- Analyzed customer satisfaction ratings and identified areas for improvement
- Collaborated with other departments, including sales and service, to provide exceptional customer service
- Maintained accurate records of customer interactions and related documentation
- Adhered to all company policies and procedures
- Identified any customers not completely satisfied, researched the stated problem and made arrangements to meet with those customers who expressed dissatisfaction
- Developed a plan of action to address and rectify the customer's concern
- Assist Finance managers with processing loans on used and new vehicles
- Contact customers job HR department to verify employment and income
Skills
- Licensed auto adjuster in all 50 states
- Proficient in Microsoft Suite
- Customer service
- Claims Auto/House processor
- Organized
Timeline
Claims Adjuster
State Farm
01.2015 - Current
Cargo Customer Service Agent
Delta Air Lines, Inc.
06.2007 - 06.2014
Customer Relations Manager
Toyota - Sandy Springs
01.2000 - 09.2006
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