LAQUINTA HILL
Winder,GA
Summary
Detail-oriented and patient-focused phlebotomist with experience in performing venipuncture and specimen collection. Skilled in maintaining accurate records and providing compassionate patient care. Strong communication and organizational abilities.
Professional Secretary with over 5 years of experience managing daily administrative support tasks and operations in medical industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Secretary/Scheduler
Northside Hospital Gwinnett
02.2024 - Current
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
- Ensured compliance with HIPAA regulations through proper handling of sensitive patient information within the office setting.
HEALTHCARE CUSTOMER SERVICE REP
Apria Healthcare
06.2020 - 02.2024
- Providing support to Customer by answering their inquiries, addressing concerns, and resolving issues related to services, insurance coverage, or billing
- Verifying customer insurance information and coverage to ensure accurate billing and eligibility
- Educating customer about their insurance benefits package, explaining coverage details, and assisting with claims inquiries
- Assisting customer with billing questions, clarifying charges, and resolving payment-related concerns
- Customers with appointment scheduling, rescheduling, and ensuring smooth coordination between providers and customer
CUSTOMER SERVICE LEAD
SK Battery of America
02.2018 - 06.2020
- Supervising a team of remote customer service representatives while ensuring that they provide exceptional customer service to clients
- Ensuring that customer service representatives adhere to quality assurance standards and processes while troubleshooting customer issues
- Conducting training sessions for customer service representatives to improve their skills and knowledge of the products and services the company offers
- Monitoring and reporting on customer service representative performance metrics including call volumes, response times, customer satisfaction levels, and first-call resolution
- Ensuring remote customer service representatives have access to necessary software tools, phones, and other necessary resources to provided exceptional customer service
CUSTOMER SERVICE/TECH SUPPORT
TD Automotive
08.2016 - 02.2018
- Responding to customer inquiries and providing solutions or assistance with product or service-related issues
- Assisting customers with technical issues encountered while using software, hardware, or digital products
- This may involve guiding customers through step-by-step troubleshooting processes, providing instructions, or remotely accessing their devices for support
- Identifying and resolving customer issues by gathering relevant information and using problem-solving skills
PATIENT SERVICE REP
IQor
02.2010 - 08.2016
- Responsive to customer contacts in a professional, accurate, timely and courteous manner
- Ascertains the nature of the contact and records information in the appropriate system
- Provides accurate answers to member inquiries by following standard policies and procedures
- Interacts in a positive, respectful manner and establishes and maintains cooperative working relationships with internal and external customers
- Utilizes defined criteria to determine member qualification for Health Management programs
- Coordinates collection of necessary information, including member co-pays or payments when necessary
Education
High School Diploma -
NEWNAN HIGH SCHOOL
Newnan, GA05.1999
Skills
- Customer Service-Oriented
- Medical Terminology
- Data Entry and Database
- Patient scheduling
- Insurance verification
- Patient eligibility requirements
- Medical recordkeeping
- Medical transcription
- EHR software
- Health insurance processing
- Organizational skills
- HIPAA Compliance
- EPIC software
- Multi-line telephone system control
- Patient relations
Certification
NHA-Certified PHLEBOTOMIST
Education
Newnan, GA
Contact
Winder, GA 30680
Timeline
Secretary/Scheduler
Northside Hospital Gwinnett
02.2024 - Current
HEALTHCARE CUSTOMER SERVICE REP
Apria Healthcare
06.2020 - 02.2024
CUSTOMER SERVICE LEAD
SK Battery of America
02.2018 - 06.2020
CUSTOMER SERVICE/TECH SUPPORT
TD Automotive
08.2016 - 02.2018
PATIENT SERVICE REP
IQor
02.2010 - 08.2016
NHA-Certified PHLEBOTOMIST
High School Diploma -
NEWNAN HIGH SCHOOL
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