Laquita Benson
227 Kendrick Avenue
Summary
Accomplished Shift Manager with a proven track record at Wendy's, enhancing customer satisfaction and team morale through effective leadership and problem-solving skills. Skilled in cash handling and fostering a collaborative team environment, I significantly contributed to business growth by prioritizing customer service and staff development.
Overview
8
8
years of professional experience
Work History
Shift Leader/Grill Cook
Church's Chicken
01.2025 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Shift Leader/Grill Cook
Waffle House
04.2018 - 12.2024
- Fostered positive work environment, leading to higher employee morale and reduced turnover.
- Increased sales with introduction of promotional strategies that attracted more customers.
- Enhanced customer experience with introduction of feedback system to gather insights.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Engaged with customers on social media to promote offers and events, increasing online presence.
Shift Manager
Wendy's
11.2022 - 11.2024
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours, and inventory movements.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
Shift Leader
Captain D's
06.2023 - 07.2024
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Shift Manager
Madonalds Restaurant
01.2017 - 02.2023
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Facilitated team-oriented atmosphere, encouraging collaboration and mutual support among staff members.
- Managed staff hiring, training and supervision.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Cultivated professional working relationships with peers and supervisors.
- Supervised ongoing daily production phases.
Education
High School Diploma -
Columbus Technical College
Columbus, GASkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Strong verbal and written communication
- Customer service management
- Team supervision
Timeline
Shift Leader/Grill Cook
Church's Chicken
01.2025 - Current
Shift Leader
Captain D's
06.2023 - 07.2024
Shift Manager
Wendy's
11.2022 - 11.2024
Shift Leader/Grill Cook
Waffle House
04.2018 - 12.2024
Shift Manager
Madonalds Restaurant
01.2017 - 02.2023
High School Diploma -
Columbus Technical College
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