Summary
Overview
Work History
Education
Skills
Timeline
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LaQuita J. Wilder

Stockbridge

Summary

Customer support representative with 11+ years of customer service experience, and 5 years of managerial experience in fast paced, stressful environments. Quick learner with an excellent track record of resolving difficult and complex situations quickly. Detail oriented with strong organizational skills. Works well independently and as a contributing team member.

Overview

14
14
years of professional experience

Work History

Caregiver

Dunwoody Pines
06.2022 - 06.2023
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Trainer

Dart Corporation
11.2018 - 06.2020
  • Coordinated and provided care that was safe, timely, effective, efficient, equitable, and client-centered
  • Ensured crew members wore PPE and followed OSHA safety guidelines
  • Trained over 20 new employees
  • Developed effective working relations
  • Accurately recorded crew information and completed necessary forms to produce statistical reports
  • Promoted quality and cost-effective interventions and outcome
  • Adhered to professional standards as outlined by protocols, rules, and regulations

Tech Support

Apple
01.2018 - 01.2019
  • Provided tier 1 technical support in a fast-paced environment via phone calls, and emails
  • Assisted customers with troubleshooting and fixing their devices
  • Triaged calls to upper tiers when necessary

Shift Lead

Krystal
01.2009 - 09.2014
  • Scheduled, interviewed, trained, and supervised new crew members
  • Ensured store was up to operational, and cleanliness standards
  • Daily cash drops and deposits
  • Developed effective working relations between staff, management, and customers
  • Quickly deescalated customer complaints

Education

High School Diploma -

Stephenson High
Lithonia, GA
05.2004

Skills

  • Hard Skills:
  • Soft Skills:
  • Leadership

Timeline

Caregiver

Dunwoody Pines
06.2022 - 06.2023

Trainer

Dart Corporation
11.2018 - 06.2020

Tech Support

Apple
01.2018 - 01.2019

Shift Lead

Krystal
01.2009 - 09.2014

High School Diploma -

Stephenson High

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LaQuita J. Wilder