LaQuita Troutman
Griffin
Summary
Hard working and problem solving attitude towards challenging tasks. A good team player and communicative nature. Excellent with customer support services. Skilled at learning new concepts quickly while working under pressure.
Overview
11
11
years of professional experience
Work History
Eligibility Specialist1
Georgia Department of Human Services
12.2020 - 11.2024
Managed client cases efficiently.
Approved or denied food stamps or Medicaid cases.
Talked to clients on a daily basis.
Worked remotely.
Adminstrative Support
Georgia Department of Human Services
04.2018 - 12.2020
- To help assist customers with their application and to answer question that they may have about there case
- To register and scan documents into the system and make copies
Inspector
Vernay Manufacturing
04.2014 - 07.2017
- Inspected parts that came off the mold machine
- Documented the findings of the good and bad parts
- Completed daily logs
Education
Notary Public Certification - undefined
University Name
Griffin, GA01.2025
GED - undefined
Griffin Technical College
Griffin, GA01.2021
Associate of Applied Science Degree - Medical assistant
Medtech
Morrow, GA03.2014
Skills
- Microsoft Word
- Microsoft PowerPoint
- Data entry
- Effective communication skills
- Microsoft office
- Telephone etiquette
- Documentation and reporting
- Interviewing
- Verbal communication
- Application review
- Public assistance
- Appointment scheduling
- Documentation and paperwork
- Policy interpretation
- Medicaid
- Eligibility procedures
- Applicant support and service
- Recordkeeping and data input
- Interviewing techniques
- Confidentiality
- Income verification
- Public assistance programs
- Eligibility determination
- Problem-solving
- Excellent communication
- Critical thinking
- Team building
- Schedule management
- Payment collection
- Referral coordination
- Teamwork
- Teamwork and collaboration
- Customer service
- Time management
- Multitasking ability
- Reliability
- Organizational skills
- Decision-making
- Documentation skills
- Self motivation
- Conflict resolution
- Professionalism
- Time management abilities
- Written communication
- Case management
- Personal accountability
- Fraud detection
Languages
English
Custom Section
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Timeline
Eligibility Specialist1
Georgia Department of Human Services
12.2020 - 11.2024
Adminstrative Support
Georgia Department of Human Services
04.2018 - 12.2020
Inspector
Vernay Manufacturing
04.2014 - 07.2017
Notary Public Certification - undefined
University Name
GED - undefined
Griffin Technical College
Associate of Applied Science Degree - Medical assistant
Medtech
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