LaQuita Wallace
Warner Robins
Summary
Dynamic National Certified Medical Assistant with extensive experience in Internal Medicine,Psychiatry and Pediatric Care. excelling in patient care and quality assurance. Proven ability to enhance clinic workflow and maintain HIPAA compliance. Skilled in EMR systems and effective communication, fostering team collaboration to improve patient outcomes and streamline processes.
Professional medical assistant equipped to excel in this role. Strong background in patient care, clinical procedures, and administrative tasks. Collaborative team player who adapts to changing needs and ensures reliable and efficient operations. Skills include phlebotomy, EKG, patient education, and electronic health records management. Known for results-driven approach and dependability.
Experienced with patient care and clinical procedures essential for medical assistance. Utilizes effective communication and organizational skills to enhance patient experience. Track record of supporting healthcare teams in high-pressure environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
National Certified Medical Assistant
Dr. Bhasin (Psychiatry)
09.2017 - Current
- Assisted healthcare providers with patient intake and medical history documentation on all adults, children and adolescents.
- Performed routine clinical tasks, including taking vital signs and preparing examination rooms.
- Supported patient education efforts by explaining procedures and medication instructions clearly.
- Maintained accurate electronic health records, ensuring data integrity and confidentiality compliance.
- Daily performance of routine laboratory tests, Injections, TMS, and Ketamine treatment
- Sending prescriptions in daily through eCW, retrieving prior authorization getting medications approved.
- Addressing conditions such as ADHD, schizophrenia anxiety,depression and behavioral challenges, bipolar 1 and bipolar 2.
- Coordinated scheduling of patient appointments, optimizing clinic workflow and reducing wait times.
- Trained new staff in office protocols and patient care best practices, promoting team efficiency and consistency.
- Led quality assurance initiatives, identifying areas for improvement to enhance overall patient care services.
- Improved patient care by efficiently managing medical records and maintaining accurate documentation.
Quality Coordinator (NCMA)
Atrium Healthcare
03.2014 - 09.2019
- Developed and implemented quality assurance protocols to enhance product consistency.
- Conducted regular audits to identify compliance gaps and recommend corrective actions.
- Collaborated with cross-functional teams to streamline quality control processes.
- Trained staff on best practices in quality management and regulatory standards.
- Managed documentation and reporting for quality metrics and audit findings.
- e-Clinical works closed open care gaps for quality measures for 5 payors
- Preformed Annual Care visits for all patient's
- Invented a Chronic Care program for all members recently discharged from hospital for follow up's
- Member outreached to ensure patient's were filling all medications in a timely manner.
- Ran reports to put on Excel for all quality measures to go over with provider's monthly
- Hedis Coordinator
National Certified Medical Assistant
Burton Medical Group
09.2009 - 07.2016
- Administered patient care procedures, including vital sign monitoring and specimen collection.
- Assisted in managing electronic health records to ensure accurate patient information.
- Educated patients about treatment plans and medication instructions for enhanced understanding.
- Coordinated with healthcare teams to streamline patient flow and improve service delivery.
- Implemented infection control protocols to maintain a safe clinical environment.
- Trained junior staff on clinical procedures and best practices for patient care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Continually updated medical knowledge through participation in professional development opportunities, staying current on industry trends and advancements in clinical practice.
- Annual Wellness exams
Education
NCMA
Central Georgia Technical College
Macon, GA08-1999
High School Diploma -
Southwest
Macon, GA06-1994
Skills
- knowledge of EMR system (eClinical Works); Proficient with computers
- Experienced in maintaining compliance with HIPAA regulations
- Team collaboration
- Time management expertise
- Effective written and oral communication skills;
- Excellent in organizational skills
- Ability to complete task independently with accurately
- Great background in customer relations; Prompt and extremely professional
Certification
National Certified Medical Assistant
Timeline
National Certified Medical Assistant
Dr. Bhasin (Psychiatry)
09.2017 - Current
Quality Coordinator (NCMA)
Atrium Healthcare
03.2014 - 09.2019
National Certified Medical Assistant
Burton Medical Group
09.2009 - 07.2016
NCMA
Central Georgia Technical College
High School Diploma -
Southwest