Tolani Wiggins
Loganville
Summary
Knowledgeable Customer Service Expert with solid background in enhancing guest experiences and resolving customer issues efficiently. Demonstrated success in implementing service improvements that foster guest satisfaction and loyalty. Proven ability to manage guest interactions with empathy and professionalism.
Overview
4
4
years of professional experience
Work History
Guest Service Expert
Johnny's Pizza
01.2023 - 07.2024
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Mentored junior staff members on best practices regarding service excellence while modeling exemplary behavior at all times.
- Positively engaged with customers and maintained professional appearance as company representative.
Cashier Team Lead
Shane's Rib Shack
09.2020 - 05.2022
- Developed strong customer service skills, now having the knowledge and experience in resolving customer related complaints with efficiency and professionalism
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
Criminal Justice - Criminal Justice Major
Georgia State University
Atlanta, GA12.2028
Skills
- Cash handling expertise
- Guest relations
Multitasking proficiency
- Customer service
- Verbal and written communication
- Detail-oriented
Timeline
Guest Service Expert
Johnny's Pizza
01.2023 - 07.2024
Cashier Team Lead
Shane's Rib Shack
09.2020 - 05.2022
Criminal Justice - Criminal Justice Major
Georgia State University
Similar Profiles
Abigail KitchensAbigail Kitchens
Server at Johnny's PizzaServer at Johnny's Pizza
Cole BrooksCole Brooks
Server at Johnny's PizzaServer at Johnny's Pizza
Jackson StephensJackson Stephens
Server at Johnny's PizzaServer at Johnny's Pizza