Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Larechial Williams

Sugar Hill,GA

Summary

Dedicated and creative professional with over 15 years of experience managing projects and events. Extremely organized with an eye for detail along with a successful track record of relationship building, collaborating, and delivering high quality results. Expertly achieve business objectives while curating experiences that brings about exposure, raise funds, creates brand awareness for clients, attendees, prospects, partners, and associates. Devoted to creatively crafting logistics, ambiance, and coordination to reflect client's theme, tone, and messaging. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable and resourceful, bringing creativity and organization to every project.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Onsite Event Manager

ONECAUSE
01.2019 - Current
  • Manage client event registration, silent auction, live auctions, checkout process, and general tasks related to fundraising events
  • Manage OneCause staff
  • Manage the OneCause technology including: OneCause proprietary software, laptops, iPads, tablets, credit card readers, BidPal handheld devices, and printers
  • Manage and resolve all onsite inquires and/or issues
  • Train client's staff, volunteers and guests prior to events to ensure smooth registration and checkout process
  • Ensure clients are maximizing their event revenue by off
  • Assist clients where needed with registration, silent and live auctions, and checkout processes for smooth event flow

INDEPENDENT EVENT MANAGER
01.2009 - 01.2020
  • Design, plan, and manage corporate, non-profit, and social events
  • Provide management and coordination of all event aspects from idea creation, execution, and event closure
  • Serve as an advocate for client with venues, vendors, and other third party providers
  • Managed logistics, negotiated contracts including contractual terms and conditions
  • Coordinated and assigned volunteers for events as needed
  • Maintained event budget and expenses
  • Created strategic plans, timelines, and reporting to track event progress and ROI
  • Prepared and executed event run of show
  • Event based calendar management for team, vendors, and hired staff
  • Built and responsibly managed mutually beneficial relationships with complimentary brands
  • Created and monitored PR Plan which included measurable steps to take to reach desired outcomes
  • Provided social media strategy to digital marketing team for event success
  • Prepared travel arrangements when applicable

Sr. Business Analyst / Global Sourcing, Indirect Procurement

NCR CORPORATION
01.2010 - 01.2014
  • Managed travel program by working with various travel technologies, such as Concur Travel, BCD Travel, and hotel programs
  • Directed both global purchasing card and global T&E card programs
  • Utilized Six Sigma guidelines to improve processes within each program, managing relationships with suppliers
  • Automated many tactical tasks, enabling increased efficiencies of programs
  • Led offshore support team on various indirect procurement functions, reviewed reports and maintained weekly cadence to determine progress on various daily / weekly functions and special projects
  • Provided training and guidance as needed
  • Worked extensively with Corporate Meetings Events and Marketing team for ongoing Supply Chain, logistics, and global corporate events
  • Led various events internally and externally with business partners and functional teams such as the annual Supply Chain Awards, In house meetings, and Open House Hotel meetings
  • Recognized by C-Level team as key partner in implementation of BCD Travel in13 countries
  • Managed and updated Global Corporate Travel webpage to include content development and marketing
  • Managed global communication campaigns to illicit behavioral change as new programs and processes were introduced
  • Calendar Management for team in sharable MS Outlook account
  • Managed team meetings, conferences, and projects
  • Defined priorities and required meetings, events, and tasks
  • Launched US and Canada purchasing card programs to new platform, producing cost savings of nearly $500K
  • Included communication with customers, interfacing with suppliers on weekly project calls, implementing new card reporting system, closed old cards, set card limits / merchant codes, and facilitated customer training sessions
  • Implemented global T&E card delinquency reporting program, decreasing costs by eliminating late fees and write offs
  • Interfaced with suppliers on weekly project calls and worked with stakeholders in each country to identify point of contact for UIF and system testing
  • Collaborated with project technical team, ensuring travel portal and travel booking tool was updated for each country and resolving any issues during “Go Live” sessions
  • Provided spend reporting to commodity managers, capturing all PCard spend by commodity and merchant codes and delivered trend reporting to fleet commodity manager, identifying gas card data and program specific data

Business Analyst / Customer Care Strategy

THE HOME DEPOT - CONTRACTOR
01.2006 - 01.2008
  • Managed HD VOC (Voice of the Customer) program across2,200 HD retail stores and within SSC
  • Trained and directed offshore vendors on daily reporting processes and designed technical documentation for vendors and in-house associates
  • Extracted, manipulated, and analyzed data from SAP CRM to create ad hoc reports based on business needs
  • Defined business requirements and detailed business rules for new and enhanced technology solutions, including knowledge and concession management, and other applications
  • Gathered business requirements; served as liaison between technical teams and business units
  • Functioned as key partner in integration process from Vantive CRM to SAP
  • Developed performance and productivity metrics, streamlining business processes for operational performance reports and highlighting customer care agents’ productivity scoring and bonuses
  • Provided and presented reporting, ensuring data quality and integrity for various levels of management
  • Identified customer contact trends, process and communication breakdowns, and disseminated information to key stakeholders, determining agents’ overall key performance indicators (KPIs); if not met, provided additional training and coaching as needed
  • Partnered in analysis, design, and maintenance of business processes, establishing and implementing policies and procedures, documentation, and quality assurance guidelines
  • Managed interdepartmental relationships with key stakeholders, enhancing overall operational effectiveness

Education

Master of Business Administration - Project Management, Hospitality Management

Keller Graduate School of Management
Atlanta, GA

Bachelor of Science - Computer Information Systems

Tulane University
New Orleans, LA

Skills

  • Strategic Planning
  • Event Management
  • Project Management
  • Process Improvement
  • Communications
  • Vendor/Supplier Management
  • Compliance / Policy Management
  • Budget Development
  • Microsoft Office Suite
  • Cvent
  • Meeting Planning Software
  • Concur Travel Application
  • Microsoft Project
  • Team leadership and supervision
  • On-site execution
  • Schedule management
  • Client meetings
  • Deadline management

Certification

  • Social Media Management School
  • Six Sigma Green Belt Certified

Timeline

Onsite Event Manager

ONECAUSE
01.2019 - Current

Sr. Business Analyst / Global Sourcing, Indirect Procurement

NCR CORPORATION
01.2010 - 01.2014

INDEPENDENT EVENT MANAGER
01.2009 - 01.2020

Business Analyst / Customer Care Strategy

THE HOME DEPOT - CONTRACTOR
01.2006 - 01.2008

Master of Business Administration - Project Management, Hospitality Management

Keller Graduate School of Management

Bachelor of Science - Computer Information Systems

Tulane University

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