Larmisha Hutchens
Roswell
Summary
Successful professional with several years of experience finding, screening and attracting applicants to open positions. Polished in conducting background and reference checks and performing direct or phone interviews with potential employees. Personable and diplomatic professional possessing refined negotiation and communication skills paired with in-depth knowledge of recruitment development.
Overview
13
13
years of professional experience
Work History
Compensation Specialist
Bakkt
Alpharetta
01.2025 - 04.2025
- Created friendly connections and developed rapport with customers by providing outstanding, personalized service.
- Liaised between bank branches regarding best practices and operations.
- Calculated daily transactions with adding machines and calculators.
- Assisted members in managing online services and achieving daily banking needs.
- Identified transaction errors when debits and credits did not balance.
Regional Recruiter
Lazer Logistics
Alpharetta
07.2020 - 07.2024
- Job Analysis & Planning: Define open roles, required skills, and ideal candidate profiles.
- Sourcing & Candidate Attraction: Utilize various channels (online job boards, industry events) to reach qualified candidates.
- Candidate Screening & Selection: Review resumes, conduct interviews, and assess skills and cultural fit.
- Offer & Negotiation: Present a competitive offer package and negotiate terms with the top candidate.
- Onboarding: Welcome new hires, integrate them into the team, and provide necessary training.
- High Volume Recruitment: Processing and scheduling qualified candidates to onsite interviews within 24 to 48hrs for Driving Test and Drug Screening.
- Industrial roles: CDL, Non CDL, warehouse roles.
- Monthly KPIs: Retention Rates, Customer Satisfaction, Cost of Acquisition, Churn Rate
Customer Service Representative
UnitedHealth Group
Atlanta
01.2018 - 01.2020
- Enhanced coding accuracy by conducting thorough medical record reviews and applying appropriate diagnostic codes.
- Assisted providers with navigating complex medical scenarios requiring specialized codes or modifiers, ensuring compliant billing practices were followed at all times.
- Streamlined workflow within the coding department, implementing efficient processes for handling high-volume tasks.
- Helped establish consistent coding practices across multiple departments by developing comprehensive policies and procedures manuals.
- Hands-on experience leveraging MS Teams, Slack, or other platform to manage shared information
Customer Service Representative
Healthport
Alpharetta
01.2012 - 07.2018
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution.
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information.
- Maintained detailed records of all customer interactions in CRM system for future reference and analysis.
- Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently.
Education
Psychology -
University of Phoenix
Sandy Springs, GA07.2024
Skills
- Customer service
- Communication skills
- Leadership
- Data analysis
- Onboarding
- Sourcing
- Time management
- Applicant Tracking Systems
- Partnership Development
Timeline
Compensation Specialist
Bakkt
01.2025 - 04.2025
Regional Recruiter
Lazer Logistics
07.2020 - 07.2024
Customer Service Representative
UnitedHealth Group
01.2018 - 01.2020
Customer Service Representative
Healthport
01.2012 - 07.2018
Psychology -
University of Phoenix