Larrial Tyler Jr.
Atlanta
Summary
Solution-focused IT Technical Support Specialist known for high productivity and efficient task completion. Possess specialized skills in network troubleshooting, software installation, and cybersecurity measures. Excel in problem-solving, time management, and communication, ensuring smooth technological operations and user satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Support Technician
Georgia State University
Atlanta
09.2022 - Current
- Troubleshot networking issues including LAN and WAN connectivity and slow performance issues.
- Deployed new computers for end users by installing operating systems and applications according to company standards.
- Served as first point of contact for incoming technical service calls and emails.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Used remote login tools to assist clients with technical and product questions.
- Conducted security incident triage and escalated critical findings to the senior analyst.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Developed security dashboards and reports to track key security metrics and trends.
- Configured user accounts in Active Directory and other directory services platforms.
IT Analyst
Delta State University
Cleveland
01.2019 - 08.2022
- Configured routers, switches and wireless access points for LANs and WANs.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Maintained audit trail and statistical records of problems and conditions reported by client.
- Performed internal vulnerability scans to harden owned systems against intrusion and malicious activity.
- Performed system backups and restores as required.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
Skills
- MS Excel
- Salesforce
- Technical support
- System configuration
- SIEM (Splunk, QRadar)
- User account management
- DHCP
- Networking: Firewalls
- Wireshark
- Nessus
- Cloud security: AWS, Azure
- Jira
Certification
- CompTIA IT security plus
- Google IT Support Professional Certificate
Timeline
IT Support Technician
Georgia State University
09.2022 - Current
IT Analyst
Delta State University
01.2019 - 08.2022
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