Larry Crocker
Warner Robins
Summary
Entry level IT Specialist with hands-on experience supporting Apple products including macOS, iOS, and iPadOS. Skilled in troubleshooting hardware and software issues, configuring devices, and providing clear, customer-focused technical support. Motivated, dependable, and eager to grow in an IT environment
Overview
8
8
years of professional experience
1
1
Certification
Work History
Apple / Android Repair Technician
Fix & Style Mobile Cell Phone Repair
01.2021 - Current
-Diagnosed and repaired smartphones and computers including iPhone and Android devices.
-Performed screen replacements, battery replacements and component repairs
-Troubleshot software issues including iOS updates, crashes and performance problems.
-Assisted customers with Apple ID issues, data backup, device setup and account configuration.
-Ensured data security and proper handling of customer devices.
-Provided clear explanations of technical issues and repair solutions.
Apple Technical Suuport Advisor
Simply Mac
11.2017 - 12.2020
- Provided Tier 1 technical support for iOS and macOS devices In person, via phone and chat.
- Diagnosed hardware, software and connectivity issues on iPhone, iPad, Macbook, and iMac
- Guided users through iOS and macOS troubleshooting, updates and system settings
- Assisted with Apple ID, iCloud, backups and data recovery.
- Resolved issues involving Wi-Fi, Bluetooth, printers, and peripherals
- Documented cases accurately and escalated unresolved issues following support procedures
-Maintained high customer service and satisfaction through clear communication and problem resolution
Education
No Degree - Information Technology
Central Georgia Technical College
Macon, GA12-2027
Skills
- MacOS (Ventura, Sonoma), iOS, IPadOS
- Apple ID, iCloud, Time Machine backups
- Mac hardware troubleshooting (MacBook, iMac)
- Device setup, configuration, and data migration
- Wi-Fi, printers, peripherals, basic networking
- Microsoft 365, Office applications
- Remote support tools
- Windows 10/11 (basic support)
Certification
- Apple iOS Certification
- Apple Mac Certification
- CompTIA A+ (In Progress)
Timeline
Apple / Android Repair Technician
Fix & Style Mobile Cell Phone Repair
01.2021 - Current
Apple Technical Suuport Advisor
Simply Mac
11.2017 - 12.2020
No Degree - Information Technology
Central Georgia Technical College