Lasandra Ewan
Suwanee
Summary
Detail-oriented and reliable Accounts Receivable Specialist with experience in cash applications, electronic remittance operations (ERO), and high-volume refund and adjustment processing. Skilled in reconciling negative balances, conducting financial research, and maintaining departmental standards through strict adherence to standard operating procedures (SOPs). Proficient in Excel, QuickBooks, Magaya, and Salesforce with a strong focus on accuracy and quality.
Overview
20
20
years of professional experience
Work History
Fulfillment Associate / Returns Processor
Amazon
08.2018 - 09.2022
- Processed high-volume product returns, ensuring accurate scanning, sorting, and documentation.
- Verified returned merchandise against system records and issued refunds or replacements according to policy.
- Collaborated with inventory and quality control teams to reconcile discrepancies and report variances.
- Maintained detailed logs of return activities and followed standard operating procedures (SOPs).
- Assisted in training new employees on returns protocols and system navigation.
- Provided customer-focused support in resolving return-related issues quickly and efficiently.
Patient Account Specialist
MDLIVE INC (Telehealth)
11.2016 - 12.2017
- Maintained accurate patient accounts and documented all transactions.
- Managed high volumes of calls and emails related to prescription issues and patient support.
- Placed patients in appropriate queues for nurse or doctor follow-up and scheduled consultations.
- Escalated unresolved issues using standard procedures and documented outcomes.
- Coordinated with pharmacies and relayed messages to staff as needed.
- Supported patients via live chat and updated patient records in real time.
Data Entry & Remittance Support Clerk
Ship To Island (CSF Couriers LTD)
09.2015 - 07.2016
- Posted payment and package transaction data using Magaya and Excel.
- Processed refunds, adjustments, and out-of-balance corrections for high-volume courier services.
- Created reports and flagged discrepancies for management review.
- Followed SOPs for processing financial adjustments and documenting inventory variances.
Accounts Clerk / Data Entry
Fort Lauderdale Intl Crew Center
03.2012 - 09.2015
- Performed cash posting, refunds, and charge adjustments to general ledger accounts.
- Processed vouchers and reconciled negative balance accounts.
- Maintained detailed inventory and transaction logs supporting accounting audits.
- Ensured data accuracy through daily reconciliation and SOP compliance.
Purchasing & Payables Assistant
Ashtron Building Sys. Ltd
01.2007 - 01.2010
- Managed invoice entries, vendor payments, and remittance documentation.
- Investigated account discrepancies and prepared reports for negative balances.
- Assisted with variance reporting and maintained compliance with SOP guidelines.
Sales & Returns Assistant
Jewelry King
01.2004 - 01.2006
- Handled refunds and customer return documentation.
- Tracked discrepancies in sales records and ensured financial accuracy.
- Assisted with end-of-day cash reconciliation and sales balancing.
- Provided frontline customer service and resolved billing inquiries.
Front Desk Clerk
Jamaica Pegasus Hotel
01.2003 - 01.2004
- Processed guest transactions, updated billing accounts, and resolved payment issues.
- Maintained accurate balance logs during check-in/check-out cycles.
- Coordinated with housekeeping and guest services to ensure smooth check-ins.
- Responded to guest complaints and escalated issues when necessary.
Education
Associate of Science - Business Administration
Georgia State University
Atlanta, GA01-2025
Graduate Certificate - Medical Billing And Coding
Ashworth College
01-2017
High School Diploma -
Penn Foster
01-2016
GED -
State of Florida
FL01-2015
Certificate - Information Technology
Math’s Unlimited
Jamaica W.I01-2009
High School Diploma -
McGrath High School
Jamaica W.I01-2003
Skills
- Accounts Receivable & Cash Posting
- Electronic Remittance (ERO)
- Refunds & Adjustments
- Negative Balance Resolution
- High-Volume Transaction Processing
- Financial Research & Reporting
- SOP Compliance
- Excel
- QuickBooks
- Salesforce
- Magaya
References
Available upon request
Timeline
Fulfillment Associate / Returns Processor
Amazon
08.2018 - 09.2022
Patient Account Specialist
MDLIVE INC (Telehealth)
11.2016 - 12.2017
Data Entry & Remittance Support Clerk
Ship To Island (CSF Couriers LTD)
09.2015 - 07.2016
Accounts Clerk / Data Entry
Fort Lauderdale Intl Crew Center
03.2012 - 09.2015
Purchasing & Payables Assistant
Ashtron Building Sys. Ltd
01.2007 - 01.2010
Sales & Returns Assistant
Jewelry King
01.2004 - 01.2006
Front Desk Clerk
Jamaica Pegasus Hotel
01.2003 - 01.2004
Associate of Science - Business Administration
Georgia State University
Graduate Certificate - Medical Billing And Coding
Ashworth College
High School Diploma -
Penn Foster
GED -
State of Florida
Certificate - Information Technology
Math’s Unlimited
High School Diploma -
McGrath High School