Summary
Overview
Work History
Education
Skills
Additional Information
Education and Training
Certification
Timeline
Generic

LASHA Byrd Frazier

Newnan

Summary

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Escalation - Revenue Specialist

Millennia
11.2022 - Current
  • Completed in-depth research for numerous technical issues and helped establish procedures to prevent repetitive problems.
  • Verified work of personnel by checking receiving activities and backing up each facing difficult situations.
  • Drove customer escalations to resolution by engaging directly with clients.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Collected deposits or payments and arranged for billing.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Posted reconciliation reports on a daily, weekly, and monthly basis for various companies.
  • Resolved technical challenges for clients and internal teams.

EVS Technician Preceptor

CTCA
09.2021 - 01.2023
  • Followed procedures for using and disposing of disinfectant chemical cleaners.
  • Collected soiled linens, made beds and transported items to laundry services.
  • Collected and disposed of biohazard waste according to OSHA regulations.
  • Cleaned, sanitized and organized facility to avoid spread of germs.
  • Kept business entrances clean, tidy and professional in appearance.

Independent Contractor

Liveops
11.2015 - 05.2022
  • Managed quality control and maintained high level of customer satisfaction.
  • Delivered high level of customer service and support by answering questions and returning phone calls quickly.
  • Reviewed customer requests, resolved questions and defined specifications before completing orders.
  • Kept client satisfaction high by consulting closely at all stages and incorporating important feedback.
  • Worked well with architects, clients and fellow contractors to achieve project visions.
  • Avoided costly rework and codes issues through regular inspections of in-progress work and strong project planning abilities.

Teacher

The Pentecostal Christian Academy
08.2016 - 05.2019
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Differentiated instruction according to student ability and skill level.
  • Helped students build learning and study skills to achieve educational goals.
  • Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
  • Monitored student progress using exams and assignments to check for thorough understanding.
  • Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
  • Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
  • Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability.
  • Taught students to exercise problem solving methodology and techniques during tests.
  • Maintained safe, clean, and organized classroom environment.
  • Tracked attendance, assignments, grades and class participation for all students.
  • Offered hands-on learning opportunities to develop student self-esteem and life skills.

Custodian

The Cleaning Depot
03.2012 - 06.2018
  • The Cleaning Depot –5 Jefferson rd Being responsible arming and disarming the the building keeping keys to all doors Sweeping, moping, vacuuming, dusting Cleaning bathrooms, offices keeping inventory of supplies in each branch that is maintained Maintained integrity of general ledger, including the chart of accounts.
  • Analyzed monthly balance sheet accounts for corporate reporting.
  • Trained new employees on principles and company procedures.
  • Cleaned in and around the buildings, prioritizing safety at all times.
  • Thoroughly scrubbed and cleaned bathroom fixtures and partitions.
  • Hosed down and swept steps and sidewalks.
  • Dismantled, cleaned and replaced light fixtures.
  • Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls.
  • Inspected facility and grounds and picked up any trash.
  • Spot cleaned furniture and carpet.
  • Operated compactors and balers to discard cardboard boxes and trash.
  • Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, sponges and squeegees.
  • Mixed water and detergents in containers to prepare chemical cleaning solutions.
  • Promoted building security by locking doors and checking electrical appliances for safety hazards.
  • Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events.
  • Scrubbed, top-coated, buffed and varnished hard floors.
  • Collected, sorted and transported recyclable materials.
  • Kept janitorial closets clean and organized.
  • Delivered washed dishes to various locations throughout the restaurant.
  • Properly labeled and diluted all cleaning solutions.
  • Supervised the cleaning, maintenance and care of building and grounds.
  • Wiped down tabletops, chairs and condiment containers.
  • Assembled basic furniture and supplies for classrooms.
  • Dusted all furniture and fixtures thoroughly and carefully.
  • Responded to emergency cleaning requests to meet client expectations.
  • Reduced cleaning time significantly while maintaining company quality standards.

Manager

Western Financial Services
03.2014 - 08.2015
  • Started as account specialist, promoted to management position within two months.
  • Ensured accuracy of general ledger by managing chart of accounts.
  • Processed life and accidental insurance for short-term and long-term coverage.
  • Analyzed monthly balance sheet accounts for corporate reporting.
  • Cooperated with engineering, manufacturing and corporate accounting to verify that quality standards were met.
  • Generated financial statements and facilitated account closing procedures each month.
  • Compiled general ledger entries on a short schedule with nearly 100% accuracy.
  • Analyzed and researched reporting issues to improve accounting operations procedures.
  • Trained new employees on accounting principles and company procedures.
  • Created periodic reports comparing budgeted costs to actual costs.
  • Reduced annual tax adjustments by 25% through better financial control.
  • Responsible for client asset base including bond funds and city funds.
  • Directed multiple client accounting system conversions into web-enabled Oracle financial platform.
  • Processed accounts payable for employees.
  • Entered financial data into the company accounting database to be verified and reconciled.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Introduced new and efficient accounting, financial and operational systems.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Communicated with customers to identify and resolve outstanding payments.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
  • Reconciled company bank, credit card and line of credit.
  • Identified and investigated variances to financial plans and forecasts by interpreting financial results.
  • Analyzed budgets, financial reports and projections for accurate reporting of financial standing.
  • Created an analytical framework for identifying and developing financial growth opportunities.
  • Proposed and achieved cost savings by reducing product return rates.
  • Assumed ownership of accounting, forecasting and strategic supply planning.
  • Managed high volumes of financial activity in a fast-paced, risk-based corporate environment.
  • Effectively led a seasoned team of partner managers and account coordinators.
  • Oversaw sales forecasting, goal setting and performance reporting for all accounts.
  • Monitored market activity and quoted pricing to maintain healthy profit margins.
  • Negotiated prices, terms of sale and service agreements.
  • Created sales contacts with on- and off-premise accounts.
  • Trained peers and management team on internal system supports and implementation plans.
  • Maintained a central database of key contacts, risk ratings, financial impact and key issues.

Education

Some College (No Degree) - Computer Science

West Georgia Technical College
Newnan, GA

GED -

Central Education Center
Newnan, GA
04.2013

Skills

  • Friendly, positive attitude
  • Strong communication skills written and spoken
  • Teamwork and collaboration
  • Account reconciliation
  • Microsoft Excel expertise
  • Cash flow management
  • Invoice processing
  • Payment processing
  • Data analytics
  • Problem-solving
  • Time management
  • Problem-solving abilities
  • Leadership skills

Additional Information

  • GILA Certified Georgia Insurance License
  • BLS (CPR and AED) by AHA

Education and Training

other,other

Certification

  • First Aid/CPR Certified
  • Licensed Western financial Insurance agent- 2014-2015
  • Georgia Insurance Loan Agency

Timeline

Escalation - Revenue Specialist

Millennia
11.2022 - Current

EVS Technician Preceptor

CTCA
09.2021 - 01.2023

Teacher

The Pentecostal Christian Academy
08.2016 - 05.2019

Independent Contractor

Liveops
11.2015 - 05.2022

Manager

Western Financial Services
03.2014 - 08.2015

Custodian

The Cleaning Depot
03.2012 - 06.2018

GED -

Central Education Center

Some College (No Degree) - Computer Science

West Georgia Technical College

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LASHA Byrd Frazier