Carolyn Thomas
Conyers
Summary
Proven professional with a track record of enhancing customer satisfaction and streamlining branch operations, notably at State Farm. Skilled in claims processing and customer relationship building, adept at leveraging Microsoft Office to optimize workflow. Demonstrated ability to improve service delivery by effectively managing resources and fostering client relationships.
Overview
10
10
years of professional experience
Work History
Claims Assistant
State Farm
08.2022 - Current
- Provided exceptional customer service through clear communication, empathy, and proactive problem-solving during difficult situations.
- Improved customer satisfaction levels by providing timely, accurate, and empathetic support during the claims process.
- Prepared files, letters and notices.
- Assisted adjusters in the field, gathering critical information for accurate evaluations of loss events and damage estimates.
Universal Banker
Truist Bank
07.2021 - 08.2022
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
Bank Teller-Head
Wells Fargo
08.2015 - 07.2021
- Improved customer satisfaction by efficiently managing teller transactions and addressing customer inquiries.
- Enhanced branch operations through effective management of daily bank teller activities and workflow prioritization.
- Counted cash drawers and made bank deposits.
- Managed risk effectively by monitoring teller activities, ensuring compliance with banking regulations and policies.
Education
High School Diploma -
Salem High
Conyers, GA06-2014
Skills
- Claims processing
- Branch operations
- Customer relationship building
- Microsoft office
Timeline
Claims Assistant
State Farm
08.2022 - Current
Universal Banker
Truist Bank
07.2021 - 08.2022
Bank Teller-Head
Wells Fargo
08.2015 - 07.2021
High School Diploma -
Salem High
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