LaShannon Appleby
Lithonia
Summary
Over 8 years of experience providing excellent customer service in social services, healthcare, and transportation industries. Strong communication, problem solving, and technology skills-well suited for remote customer service roles. Adept at multi-tasking, documentation, and achieving metrics.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Rideshare Driver
Uber/Lyft/Amazon Flex
05.2017 - Current
- Ensure safe, on-time, and courteous transport of passengers and food delivery to customers.
- Maintain high customer satisfaction ratings through friendly, helpful interactions.
- Respond to passenger concerns and complaints politely and professionally.
- Develop strong communication skills while interacting with diverse groups of riders daily.
Social Service Specialist
Clayton County Department of Family and Children Services
06.2022 - 09.2022
- Provided investigative and comprehensive case management for a caseload involving child/adult abuse or neglect
- Initiated timely, face-to-face responses to screened-in reports of alleged child maltreatment and conducts assessments that identify and address safety concerns
- Addressed identified safety concerns by immediately developing and implementing safety plans.
- Assisted clients with crisis intervention, providing immediate support and coordinating necessary resources for stabilization.
Social Service Specialist
Department of Family and Children Services
08.2019 - 01.2022
- Coordinated services and support for families with diverse needs through case management, advocacy, and resource referral.
- Documented all client activities and maintained confidential files.
- Conducted diligent searches and interviews to identify relatives and fictive kin to prevent children from entering care.
- Utilized Solution Based Casework to ensure stronger bonds within families and promote permanency.
- Identified and provide resources for families that were in need as well as emotional support and referrals for families.
- Documented case management activities within a time frame set by DFCS policy.
- Assisted families in identifying goals,priorities and ways to improve their lives using their strengths and abilities.
- Assessed families emotional, psychological, and physical barriers that may hinder them from providing adequate care to families.
- Referred families to internal and external providers to ensure that case plan goals are met.
Direct Support Professional 2
Georgia Community Support and Solutions
12.2015 - 05.2017
- Assisted with basic medical treatment as prescribed
- Assisted in medication pass and mealtime
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Physical Nutritional Management Plan Coordinator
Austin State Supported Living Center
12.2013 - 09.2015
- Provided competency based training to new and former staff on current plans to ensure proper use of adaptive equipment and physical nutritional plan was being followed per clients individualized needs
- Provided services to clients to promote independence such as communication, positioning, mobility, oral, and eternal eating as well as physical and nutritional management
- Completed monthly assistive daily surveys to track well-being of clients
Education
Bachelor of Science - Nursing
South College
Atlanta, GA07.2025
Bachelor of Arts in Psychology -
Georgia State University
Atlanta, GA01.2018
Skills
- Crisis Intervention
- Case Management
- Intervention Skills
- Documenting
- Organizational Skills
- Problem Solving
- Communication
- Resource Linkage
- Advocacy & Leadership
- Meal Preparation
- Developmental Disabilities Experience
- Autism Experience
- Conflict Management
- Customer Service (8 years)
- Social Work
- Time Management
- Child Protective Services
- Behavioral Health
- Crisis Management
Certification
- Driver's License
- National Honors Society
Affiliations
- National Honors Society
Timeline
Social Service Specialist
Clayton County Department of Family and Children Services
06.2022 - 09.2022
Social Service Specialist
Department of Family and Children Services
08.2019 - 01.2022
Rideshare Driver
Uber/Lyft/Amazon Flex
05.2017 - Current
Direct Support Professional 2
Georgia Community Support and Solutions
12.2015 - 05.2017
Physical Nutritional Management Plan Coordinator
Austin State Supported Living Center
12.2013 - 09.2015
Bachelor of Science - Nursing
South College
Bachelor of Arts in Psychology -
Georgia State University
- Driver's License
- National Honors Society
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