LaShawn Alston
Conyers
Summary
Dynamic customer service professional with experience at Delta Air Lines, adept at resolving conflicts and enhancing customer loyalty. Skilled in data entry and relationship building, I effectively managed high-stress situations, ensuring smooth operations and safety on the ramp. Committed to delivering exceptional service and fostering positive customer relations.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
Delta Air Lines, Hartsfield Jackson International Airport
07.2001 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 50+ daily flights.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
Ramp Agent
Atlantic Southeast Airlines
03.1998 - 06.2000
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
Education
High School Diploma -
Camden Senior High School
Camden,AR 05-1988
Skills
- Customer service
- Active listening
- Data entry
- Relationship building
- Customer relations
- Computer proficiency
- Call center experience
- Filing
- Order fulfillment
- Warehousing functions
Timeline
Customer Service Representative
Delta Air Lines, Hartsfield Jackson International Airport
07.2001 - 01.2025
Ramp Agent
Atlantic Southeast Airlines
03.1998 - 06.2000
High School Diploma -
Camden Senior High School
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