Summary
Overview
Work History
Education
Skills
Certification
Professional Trainings
Timeline
Generic

Benjamin McCray

Grovetown,GA

Summary

Proven Customer Service Specialist with extensive experience in the US Navy for 24 years, adept at strategic planning and process improvement. Skilled in fostering team building and demonstrating adaptability, I've successfully enhanced operational efficiency and mentored staff towards achieving their career goals. My approach has significantly improved departmental performance, showcasing a commitment to excellence and results. Dedicated administrative with five years of solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Brings advanced leadership, strong work ethic, adaptability and exceptional interpersonal skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Officer Manager/Security Manager

U.S. Navy, Active Duty
04.2021 - 04.2023
  • Maintained team compliance with professionalism guidelines and security team standards.
  • Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
  • Performed security clearance processing for company employees.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Responsible for the verification and accountability for issuance of Common access cards (CAC)
  • Review applications for Uniformed Services ID Cards and DEERS Enrollment (DD 1172)
  • Monitored key control access system to prevent unauthorized entry to building.
  • Managed access control systems to ensure only authorized individuals were granted entry into restricted areas.

Mail Handler

United States Postal Service, USPS
12.2024 - Current
  • Utilized physical strength to move mail and packages of varying sizes and weights.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained a clean and organized workspace to facilitate efficient mail handling processes.
  • Followed safety protocols while handling and sorting mail for personal safety purposes.
  • Maximized workplace safety with proper handling techniques for heavy or oversized packages.
  • Balanced workload effectively during peak seasons to ensure consistent service levels despite increased volume demands.

Command Duty Officer

U.S. Navy, Active Duty
07.2016 - 04.2021
  • Streamlined visitor processing procedures, reducing wait times without compromising security measures.
  • Managed incidents effectively by promptly responding to alarms and investigating disturbances.
  • Maintained a secure environment by conducting regular patrols of the premises.
  • Assisted in emergency situations calmly and efficiently according to established protocols, prioritizing safety above all else.
  • Maintained accurate records of daily activities, incidents, and keyholder information in accordance with company policies and procedures.
  • Decreased risk of theft or damage to property by conducting thorough screenings of visitors, Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Enhanced security by monitoring and controlling access to facilities and parking areas.
  • Patrolled and monitored premises in company vehicle, and by foot.
  • Investigated complaints and documented findings and reported any suspicious or unsafe activity

Department Leading Chief Petty Officer

U.S Navy, Active Duty
04.2012 - 04.2016
  • Provided guidance and mentorship to junior personnel.
  • Conducted weekly meetings with department staff members.
  • Supervised daily operations of the department.
  • Coordinated training for new personnel in the department.
  • Assessed performance of subordinate personnel and provided feedback accordingly.
  • Developed strategies to improve efficiency within the department.
  • Resolved conflicts between personnel in a timely manner.
  • Performed administrative tasks such as filing, data entry, and record keeping.
  • Created and implemented policies that improved overall morale in the department.
  • Maintained positive relationships with other departments within the organization.
  • Developed plans for future projects involving the department.
  • Tracked progress on projects within the department and reported back to senior leadership.
  • Delegated tasks to subordinates based on individual strengths and abilities.
  • Used technical expertise and sound military judgment to learn and perform complex procedures.

Education

Bachelor of Science - Business Administration

Excelsior College
Albany, NY
10.2022

Skills

  • Customer Service
  • Employee and Visitor Screening
  • Security Regulation Enforcement
  • Access Management
  • Adaptable and Flexible
  • Reliable and Responsible
  • Team Leadership
  • Data Review
  • Verbal and Written Communication
  • Attentive and Observant
  • Document Verification
  • Database Management
  • Data Security and Confidentiality
  • Proficient in Microsoft Office
  • Verifying data accuracy

Certification

  • TS/SCI
  • USMAPS
  • Administrative Services Manager, Computer Operator, Legal Secretary

Professional Trainings

  • Auxiliary Security Force Academy
  • OC Level I and II
  • M9 Service Pistol
  • M500 Shot Gun
  • Armed Rover Security
  • Armed Gate Security


Timeline

Mail Handler

United States Postal Service, USPS
12.2024 - Current

Officer Manager/Security Manager

U.S. Navy, Active Duty
04.2021 - 04.2023

Command Duty Officer

U.S. Navy, Active Duty
07.2016 - 04.2021

Department Leading Chief Petty Officer

U.S Navy, Active Duty
04.2012 - 04.2016

Bachelor of Science - Business Administration

Excelsior College

Similar Profiles

CREATE PROFILE
Benjamin McCray