LaShaya Moore
Augusta
Summary
Executed comprehensive needs assessments to deliver targeted solutions, driving customer loyalty and sales growth.
Supported team morale and engagement through enthusiastic advocacy and a constructive outlook.
Demonstrated adaptability and growth by tackling challenges and advancing in roles.
Overview
7
7
years of professional experience
Work History
Customer Support Specialist
Cigna
Nashville, TN
08.2022 - 01.2026
- Resolved customer inquiries through various communication channels, ensuring timely and effective support.
- Collaborated with cross-functional teams to enhance service delivery and improve customer satisfaction.
- Analyzed customer feedback to identify trends, contributing to process improvements and service enhancements.
- Trained new team members on best practices for customer interactions and system navigation.
- Mentored junior staff in conflict resolution techniques, fostering a collaborative team environment.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
Customer Service Representative
Verizon
Nashville, TN
03.2019 - 06.2022
- Collaborated with team members to streamline processes, improving response time
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved customer inquiries through multi-channel support, enhancing overall satisfaction
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative
Asurion
Nashville, TN
11.2018 - 02.2019
- Established membership loyalty, executing flawless customer retail account management.
- Completed continuing education and training programs for professional development.
- Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Education
High School Diploma -
Glenn Hills High School
Augusta, GA2015
Skills
- Quality control
- Inbound and outbound calling
- Clerical support
- High-energy attitude
- Organizational strengths
- Team leadership
- Office equipment proficiency
- Technologically savvy
- Multitasking
- Data Entry
Accomplishments
Employee of the month
Timeline
Customer Support Specialist
Cigna
08.2022 - 01.2026
Customer Service Representative
Verizon
03.2019 - 06.2022
Customer Service Representative
Asurion
11.2018 - 02.2019
High School Diploma -
Glenn Hills High School