Lashea Smith
Conyers
Summary
Detail-oriented and self-motivated IT professional with strong experience in technical support, software troubleshooting, and onboarding support. Proven ability to resolve technical issues, manage help desk operations, and ensure seamless user experiences. Skilled in Salesforce, Active Directory, and Microsoft 365, with a strong foundation in customer service and system administration.
Overview
13
13
years of professional experience
Work History
Technician I
Nordstrom
Atlanta
07.2020 - Current
- Provided Tier 1 IT support, resolving hardware/software issues and ensuring system uptime
- Administered and troubleshot Salesforce-related incidents; served as liaison between staff and IT
- Handled user account setup, access issues, and system configuration
- Managed metadata cleanup projects and contributed to data integrity
- Supported onboarding processes, system access, and software setup for new hires
Onboarding Specialist
Nordstrom
Atlanta
07.2020 - Current
- Led orientation sessions, introducing company systems and IT procedures
- Provided system credentials, guidelines, and IT onboarding support to new employees
- Supported benefits discussions and first-day technical readiness
Property Preservation Specialist
Altisource
Atlanta
10.2019 - 01.2020
- Coordinated foreclosure property inspections and verified property security
- Provided training to new hires; maintained documentation for inspections
Data Entry Specialist
Pike Engineering
Marietta
10.2019 - 01.2020
- Processed invoices, timesheets, and payroll for Georgia Power
- Entered work orders and maintained data integrity in employee records
Data Entry Clerk
DeerlandSolutions
Kennesaw
05.2019 - 08.2019
- Conducted client research and maintained Salesforce database records
- Identified and corrected data entry errors; produced accurate work logs
Benefits Coordinator
Chime Solutions
Morrow
08.2018 - 03.2019
- Supported benefits administration and employee inquiries
- Utilized SAP for open enrollment and benefits updates
Billing Specialist
Dekalb Watershed Management
Decatur
11.2017 - 02.2018
- Handled account maintenance, data entry, and payment processing using SAP
Financial Aid Assistant
Georgia Piedmont Technical College
Clarkston
04.2016 - 03.2017
- Delivered high-quality service to students; guided financial aid processes
Customer Service Agent
Apple
Norcross
05.2015 - 12.2016
- Provided technical support for Apple products; resolved customer issues
Tax Customer Care Agent
TurboTax
Norcross
02.2012 - 04.2015
- Assisted customers with product setup, account access, and tax-related queries
Education
Early Childhood Education -
Georgia Piedmont Technical College
Clarkston, GA01.2018
Skills
- Windows
- MacOS
- Salesforce
- Active Directory
- Microsoft Office 365
- SailPoint
- Adobe
- Technical troubleshooting
- Onboarding
- Help desk support
- Data entry
- Training
- Communication
- Documentation
- Remote support
References
Available upon request
Timeline
Technician I
Nordstrom
07.2020 - Current
Onboarding Specialist
Nordstrom
07.2020 - Current
Property Preservation Specialist
Altisource
10.2019 - 01.2020
Data Entry Specialist
Pike Engineering
10.2019 - 01.2020
Data Entry Clerk
DeerlandSolutions
05.2019 - 08.2019
Benefits Coordinator
Chime Solutions
08.2018 - 03.2019
Billing Specialist
Dekalb Watershed Management
11.2017 - 02.2018
Financial Aid Assistant
Georgia Piedmont Technical College
04.2016 - 03.2017
Customer Service Agent
Apple
05.2015 - 12.2016
Tax Customer Care Agent
TurboTax
02.2012 - 04.2015
Early Childhood Education -
Georgia Piedmont Technical College