Lashekia Stanley
Dublin,GA
Summary
I am a passionate customer service professional who focuses on customer satisfaction. I have the ability to address challenges in a timely manner and solve difficult problems through the use of critical thinking. My background has provided me with experience in products, services and efficient customer interaction. My main goal is to exceed all expectations and provide the utmost service while maintaining a healthy professional relationship with customers, colleagues and superiors.
Overview
14
14
years of professional experience
Work History
Armed Security Officer
Dynamic Security Inc
10.2023 - Current
- Responded quickly to incidents and assessed active situations for security concerns.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Issued access cards to authorized personnel to monitor access points.
- Streamlined incident reporting processes by implementing electronic documentation methods for increased efficiency and accuracy.
Brazer/Line Assembler
Trane Technologies
08.2016 - 10.2023
- Identify defective items and process them according to established procedures
- Practice standard operating procedures for consistent production results
- Blew out machines, checked welding leads and wiring and changed filters for preventive maintenance.
- Ensured timely completion of all assigned projects by diligently managing time spent on each task without sacrificing quality or accuracy.
- Strictly adhere to safety guidelines, practices and procedures
Customer Service Representative(Remote)
Alorica
12.2015 - 08.2016
- Handled high volume of inbound telephone calls
- Responded to customer feedback via phone, email and chat platforms
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Assistant Manager
Dollar General
10.2015 - 04.2016
- Hired and trained new employees
- Concentrated on store productivity and prosperity
- Assisted in the unloading of merchandise from vendors to stock the shelves
- Maintained accurate and complete cash register deposits and receipts
- Strictly adhered to company policies and procedures
- Established clean and fully stocked shelves for customers
- Processed employee payroll
- Provided accomplished customer service
- Maintained a pleasant and safe work environment
- Recorded inventory
- Supervised and managed a team of 17 employees
Shift Leader
Firehouse Subs
04.2013 - 10.2015
- Maintained a positive and professional representation of the company
- Managed and monitored a team of 20+ team members
- Increased the company's percentages by revamping the marketing and advertising strategies
- Carefully planned schedules to ensure functioning shifts
- Provided customers and colleagues with extraordinary customer service
- Maintained a safe and pleasant work atmosphere
- Balanced cash registers and deposited daily bank deposits
- Consistently met target goals for the store
Sales Associate
Dollar General
07.2010 - 04.2013
- Assisted customers with their shopping by locating various items throughout the store
- Operated and balanced POS cash register
- Greeted customers in a warm, inviting manner
- Maximized the company and customer satisfaction by building rapport with customers who visited the store
- Maintained a tidy and safe work atmosphere
- Maintained fully stocked shelves
- Provided exceptional customer service to customers
Education
Bachelor of Science - Criminal Justice
Reinhardt University
Waleska, GA05.2026
Associate of Science - Criminal Justice Technology
Ogeechee Technical College
Statesboro, GA05.2017
West Laurens High School
Dexter, GA06.2010
Skills
- Exceptional customer service
- Leadership
- Time management
- Empathetic
- Interpersonal
- Multi-Task
- Keen to details
- Management Experience
Timeline
Armed Security Officer
Dynamic Security Inc
10.2023 - Current
Brazer/Line Assembler
Trane Technologies
08.2016 - 10.2023
Customer Service Representative(Remote)
Alorica
12.2015 - 08.2016
Assistant Manager
Dollar General
10.2015 - 04.2016
Shift Leader
Firehouse Subs
04.2013 - 10.2015
Sales Associate
Dollar General
07.2010 - 04.2013
Bachelor of Science - Criminal Justice
Reinhardt University
Associate of Science - Criminal Justice Technology
Ogeechee Technical College
West Laurens High School
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