Lashianna Upshaw
Atlanta
Summary
Organized and dependable customer service representative who excels at processing high volumes of service experience. Dedicated, motivated to maintain customer satisfaction, and contribute to company success. Reliable and driven with strong management and prioritization abilities. Decisive Administrative Manager manages team members and handles business operations with sound judgment and reasoned thinking. Highly resourceful with proven history of tackling complex projects with superior results. Proficient in managing schedules, coordinating company events, and producing financial reports.
Overview
12
12
years of professional experience
Work History
Marketing Director
Veterans Administration
11.2024 - Current
- Built strong relationships with industry professionals and influencers.
- Developed comprehensive marketing plans in alignment with overall business goals and objectives.
- Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
- Directed trade show participation, maximizing exposure for company products and services.
Assistant Property Manager
Sureste Properties
06.2018 - 10.2023
- Communicated job expectations and trained staff to promote team building and discipline
- Yardi Trained, AppFolio trained, Georgia community affairs trained, Trained as the assistant property manager
- Made deposit, posted money etc
- Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications
- Recruited, trained, and developed administrative team to support corporate growth and objectives
- Distributed memos and updates to apprise departments and divisions of corporate objectives and developments
- Organized workflows to improve efficiency and reduce operating costs
- Prepared detailed spreadsheets of weekly and monthly sales statistics and expenses
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
Leasing Consultant
SMP Property Management
06.2016 - 03.2022
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
Administrative Assistant
Benson Ross Enterprises
10.2012 - 08.2015
- Data entry
- Organized and maintained filing and document management systems by coordinating, archiving, and purging files
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Handled management of communication to executives by taking and making telephone calls, reviewing, and prioritizing mail and composing and typing correspondence
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
Master of Science - Business Accountancy
Uei Tech11ical College
Morrow, GA05-2013
High School -
Lovejoy high school
Hampton, GA05.2009
Skills
- Goal Oriented
- Invoicing and billing
- Team Player
- File and data retrieval systems
- Energetic
- Training and coaching
- Motivated
- Expense reporting
- Friendly
- Lead generation
- Excellent Work Ethic
- Issue and conflict resolution
- CRM and office management software
- Contract development and management
- Proposal writing
- Multitasking
- Scheduling and calendar management
- Networking
- Digital marketing
- Strategic planning
- Project planning
- Project management
- Content creation
Timeline
Marketing Director
Veterans Administration
11.2024 - Current
Assistant Property Manager
Sureste Properties
06.2018 - 10.2023
Leasing Consultant
SMP Property Management
06.2016 - 03.2022
Administrative Assistant
Benson Ross Enterprises
10.2012 - 08.2015
Master of Science - Business Accountancy
Uei Tech11ical College
High School -
Lovejoy high school
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