Lashonda Durant
Ellenwood
Summary
Dynamic and organized Real Estate Assistant with experience in administrative and clerical support. Skilled in Microsoft Office Suite and real estate software. Agile with strong attention to detail and excellent customer service skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Licensed Real Estate Assistant
Client First Realty LLC
07.2025 - Current
- Coordinated property showings and client meetings to enhance customer engagement.
- Managed listing updates across multiple online platforms to ensure accurate representation.
- Developed and implemented efficient office systems that enhanced the organization and accessibility of real estate files and client data through Google Workspace tools (Forms, Docs, Sheets).
- Developed marketing materials to promote properties effectively within targeted demographics.
- Generated leads for sales and rental properties through cold calls and referrals.
- Assisted in the organization of open houses and promotional events for property sales.
- Managed backend support for active listings, including preparing MLS-ready descriptions, coordinating listing updates, and assisting with client communication throughout the transaction process.
- Assisted in the creation and organization of coaching materials, including 30-60-90 day plans, agent assignments, training guides, and workshop content for real estate professionals.
- Supported planning and execution of events such as open house trainings, buyer seminars, and community initiatives by organizing materials, drafting communications, and managing logistics.
- Managed outreach campaigns to sphere of influence by organizing and distributing branded materials such as annual calendars and touchpoint mailers to maintain consistent visibility and engagement.
- Executed reverse prospecting strategies by identifying agents with qualified buyers and initiating targeted email outreach to promote active listings, increase exposure, and drive showing activity through agent-to-agent engagement.
HAIR STYLIST
Braided By Shonda, LLC
01.2018 - Current
- Optimize client retention by maintaining professional customer service, convenient and quick communication lines, and consistent optimal results
- Conducted thorough consultations with each client before providing any service, ensuring clear communication regarding desired outcomes.
- Developed marketing strategies to attract new clients, utilizing social media platforms and promotional events.
- Ensured compliance with industry regulations and hygiene standards through routine inspections and process improvements.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered in the salon.
- Utilize Quickbooks to keep track of daily, monthly, yearly, and quarterly business expenses and revenue.
- Utilize scheduling software to build a professional website and organize clients' information and appointments to create a personalized experience.
- Managed email marketing campaigns to drive revenue growth and customer engagement.
TITLE CLERK
World Toyota
03.2018 - 08.2019
- Minimized risk of fraud, conducting in-depth verification of legal documents while staying compliant with state and national regulations.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Collected taxes and fees, submitted payments and issued receipts.
- Tracked pending titles using spreadsheet software, ensuring timely follow-up with clients and other stakeholders.
- Served as a liaison between buyers and sellers during the titling process, ensuring all parties were informed about their responsibilities.
- Increased departmental productivity, multitasking between title processing, customer service, and administrative duties.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
LEAD BUSINESS OFFICE ADMINISTRATOR
CarMax
02.2015 - 03.2018
- Safeguarded sensitive information through implementing strict data security measures for both physical files and electronic systems.
- Assisted in the preparation of monthly, quarterly and annual reports by compiling and analyzing data.
- Ensured compliance with local, state, and federal regulations by staying informed about changes in relevant laws for business operations.
- Managed company correspondence, ensuring timely responses to emails, phone calls, and messages from clients and partners.
- Enhanced team productivity by providing training and support on office software and tools.
- Boosted employee morale by organizing team-building activities, social events, and maintaining a positive work environment.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Act as liaison between multiple departments to stay up to date on sales and other business goals.
- Strengthened company reputation by delivering exceptional customer service and support.
RETAIL MANAGER
Balboa
08.2012 - 02.2015
- Oversaw all store operations including cash management, and safety compliance.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers by assessing needs.
- Fostered a supportive work environment through coaching sessions and team-building activities.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Education
Associate of Arts - Business Administration
Georgia State University
Stone Mountain, GA05-2016
High School Diploma - undefined
Arabia Mountain High School
Lithonia, GA05-2012
Skills
- Policy and procedure
- Training and coaching
- Scheduling and calendar management
- Recordkeeping
- Legal Compliance
- Real estate marketing
- Cold calling
- Real estate software
- Open house coordination
- Scheduling showings
- Administrative support
- Property listing management
Certification
- Real Estate License - March 2026
Timeline
Licensed Real Estate Assistant
Client First Realty LLC
07.2025 - Current
TITLE CLERK
World Toyota
03.2018 - 08.2019
HAIR STYLIST
Braided By Shonda, LLC
01.2018 - Current
LEAD BUSINESS OFFICE ADMINISTRATOR
CarMax
02.2015 - 03.2018
RETAIL MANAGER
Balboa
08.2012 - 02.2015
High School Diploma - undefined
Arabia Mountain High School
Associate of Arts - Business Administration
Georgia State University