Lashonda Stewart
Tucker
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Driver
ABM Parking Services
02.2025 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule
- Achieved safe driving records by consistently following traffic rules and regulations
Assistant Team Leader
ELITE SUPREME CLS
11.2022 - 11.2024
- Maintaining an accurate record of all cleaning tasks completed each day
- Worked with customer service representatives to handle escalated customer issues
- Managed team workload to reach targets for specific tasks
Debt Collection Representative
Solace Group
07.2020 - 10.2022
- Help client with account information
- Take payments and put in accounts into re-investigation
- Recovered outstanding debts by implementing effective collection strategies and maintaining professional communication with debtors
- Data entry
Debt Collector/Customer Service Representative
Rent Recovery Solutions
03.2018 - 06.2020
- Take payments and put in accounts into re-investigation
- Data entry
- Collected on delinquent accounts to reduce overdue balances
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions
Cabin Agent
ABM Industries, Inc.
08.2016 - 02.2018
- Prevented spread of hazardous waste and blood-borne pathogens by following universal control procedures
- Cleaned and sanitized aircraft lavatories to meet company standards
Call Center Representative
Top Notch Personnel
02.2014 - 04.2016
- Managed high call volume with tact and professionalism
- Managed high call volumes while providing exceptional customer support and maintaining professional composure
Driver
Gate Gourmet
09.2012 - 01.2014
- Maintained professional and friendly demeanor during deliveries to uphold company reputation
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients
- Reduced delivery times with careful planning and route optimization
Education
High school diploma -
Forest Park High School
Forest Park, GA05.2012
Skills
- Data entry skills
- Negotiation and resolution
- Computer literacy
- Account monitoring
- Professionalism
- Account reconciliation
- Payment processing
- Training and teaching
- Customer service
- Updating customer accounts
- Multitasking
Certification
Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Driver
ABM Parking Services
02.2025 - Current
Assistant Team Leader
ELITE SUPREME CLS
11.2022 - 11.2024
Debt Collection Representative
Solace Group
07.2020 - 10.2022
Debt Collector/Customer Service Representative
Rent Recovery Solutions
03.2018 - 06.2020
Cabin Agent
ABM Industries, Inc.
08.2016 - 02.2018
Call Center Representative
Top Notch Personnel
02.2014 - 04.2016
Driver
Gate Gourmet
09.2012 - 01.2014
High school diploma -
Forest Park High School
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