Lashone Conley

• Manage the overall operations of a busy medical clinic, overseeing staff members
• Developed and implemented strategic plans to improve patient care, increase efficiency, and enhance profitability
• Oversee the training, and performance evaluation of clinical staff to ensure high-quality patient care
• Implemented electronic health record system resulting in improved accuracy and accessibility of patient information
• Assist in developing departmental budgets, review expense and billing reports, and ensure accuracy before submission to accounts payable.
• Maintain employee records, manage clinic staff schedules, and report timecard details to payroll.
• Communicate and coordinate effectively with Directors across other departments or locations.
• Review, enhance, and ensure the implementation of patient care procedures and conduct training as needed.
• Maintain positive relationships with vendors and external healthcare providers, particularly regarding patient referrals, medical records, and co-managed care.
• Participate in leadership training and professional development; occasional travel is required.
• Perform other duties as assigned or modified by the company.
• Conducted regular meetings with clinical staff to provide updates on organizational goals, address concerns, and foster teamwork
• Improved patient satisfaction scores by implementing customer service training programs for clinical staff
• Ensured compliance with HIPAA regulations regarding privacy and security of patient information

• Work directly with patients and take initiative to
• •Conduct pretest needed prior to Optometrist seeing the patient

•Perform measurements with accuracy and attention to detail.

•Effectively communicate fitting and dispensing process for patient comprehension.

•Sets up exam rooms according to Optometrist preference

•Keep rooms stocked and well organized

•Assist with scheduling for vision clinic

•Ensure work areas are properly stocked and adequate supplies are maintained

•Schedule Students for eye exams

Coordinate schools and school based bus drivers for

•Verify insurance

•Verify, authorize & Submit insurance claims

preparation of examination and treatment rooms

performing basic and routine vision screening examinations

•Administering eye medications, cleaning

Other duties as assigned

•File, distribute mail, prepare reports, manage training metrics, organization of key common spaces.

•Process accounting transactions such as payable/receivable.

•Reconcile credit card transactions etc.

•Participate in the safety, compliance, and internal control efforts for the site.

•Maintain Record Management Files/File Room.

• Welcomed patients and verified insurance information at front desk.
• Scheduled appointments and managed patient flow efficiently throughout the day.
• Assisted patients with registration forms and collected necessary documentation.
• Communicated effectively with healthcare staff to coordinate patient needs.
• Educated patients on hospital services and provided direction to departments.
• Handled phone inquiries and resolved patient concerns promptly and courteously.
• Maintained accurate electronic health records in compliance with regulations.
• Collaborated with team members to improve patient access processes and workflows.
• Applied HIPAA privacy and security regulations while handling patient information.
• Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
• Participated in ongoing training sessions related to new technologies or software updates impacting the registration process.
• Performed data entry tasks associated with registrations such as entering demographic data into system database.
• Verified demographics and insurance information to register patients in computer system.
• Worked closely with departmental staff members in order to ensure proper coordination of care across multiple departments.
• Assisted with scheduling appointments, pre-registration activities, verifying demographics and insurance information.
• Organized and maintained records by updating and obtaining both personal and financial information from patients.
• Resolved issues related to registration process including eligibility verification and authorization problems.
• Demonstrated knowledge of coding systems used in healthcare setting for reimbursement purposes.
• Processed incoming referrals from outside agencies according to established guidelines and policies.
• Knowledge of public health education and intervention models.
• Contributed to team meetings, sharing insights and strategies for improving patient access services.
• Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
• Coordinated scheduling of appointments across multiple departments to optimize patient care.
• Handled high volume of incoming calls, providing exceptional customer service to patients and families.

•Use independent judgment in completing daily work assignments.

•Provide outpatient tests and surgery scheduling & registration for all PPM facilities