Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lashonia Holmes

Columbus

Summary

Skilled PBX Switchboard Operator with background in managing large-scale telecommunication systems. Brings strong technical skills, understanding of complex phone systems and knowledge of effective communication strategies. Demonstrates ability to troubleshoot system issues, maintain accurate records and ensure seamless operations. Previous work resulted in improved efficiency and enhanced customer service in high-volume call environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

18
18
years of professional experience

Work History

PBX Switchboard Operator

Piedmont Hospital
Columbus, Georgia
05.2018 - 10.2020
  • Updated customer contact information into the database system after each call was completed.
  • Ensured compliance with applicable regulations relating to customer privacy and data protection policies.
  • Provided information regarding company services, hours of operation, and other related questions.
  • Performed administrative tasks such as filing documents and preparing reports as requested.
  • Transferred calls to voicemail when necessary.
  • Answered and routed incoming calls on a multi-line PBX switchboard.

Customer Service Representative

Menlo Park Inc.
Phenix City
10.2002 - 12.2016
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed strong relationships with customers by providing personalized assistance and support.

Education

Bachelor of Arts - Human Services

Southern New Hampshire University
Manchester, NH
05-2024

Skills

  • Administrative support
  • Problem solving
  • Switchboard operation
  • Confidentiality
  • Effective communication

Timeline

PBX Switchboard Operator

Piedmont Hospital
05.2018 - 10.2020

Customer Service Representative

Menlo Park Inc.
10.2002 - 12.2016

Bachelor of Arts - Human Services

Southern New Hampshire University
Lashonia Holmes