Lashonka Spencer
Newnan
Summary
Dynamic Licensed Sales Consultant with extensive experience at Progressive Insurance, excelling in claims knowledge and effective communication. Proven track record of exceeding sales targets while ensuring compliance and delivering exceptional customer experiences. Adept at problem-solving and fostering strong client relationships in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Licensed Sales Consultant
Progressive Insurance
06.2024 - Current
- Licensed to sell insurance in 27 states; well-versed in insurance products, underwriting guidelines, and state-specific regulations.
- Provide expert advice to prospective clients on suitable insurance products based on risk profiles and coverage needs.
- Achieve and consistently exceed performance metrics including sales targets and customer satisfaction benchmarks.
- Maintain compliance with all industry regulations while ensuring a consultative and empathetic customer experience.
- Collaborate with cross-functional teams to streamline customer interactions and escalate complex cases.
Product Support Specialist
Fluidra
01.2023 - 12.2023
- Delivered technical guidance to warehouse personnel on the use, maintenance, and troubleshooting of equipment.
- Handled high volumes of inbound inquiries regarding product functionality and malfunctions.
- Documented technical issues using CRM software, ensuring efficient follow-up and resolution.
- Led training sessions to enhance team understanding of product use and safety standards.
Customer Support Specialist
Verizon Wireless
Alpharetta
12.2014 - 10.2020
- Provided high-quality customer service and technical support in a fast-paced call center.
- Resolved billing, service, and product issues efficiently, enhancing customer retention.
- Guided customers in selecting appropriate products and plans based on individual needs.
Education
Medical Assistant Certificate - Medical Assistant
Martinsburg College
Martinsburg, WV07-2025
GED -
Sumter County Adult Education
South Carolina06-2000
Skills
- Claims & Policy Knowledge
- CRM & Data Management
- Problem Solving & Resolution
- Insurance Compliance
- Effective Communication
- Attention to Detail
- Time Management
- Customer Relationship Management
- Adaptability in Fast-Paced Environments
Timeline
Licensed Sales Consultant
Progressive Insurance
06.2024 - Current
Product Support Specialist
Fluidra
01.2023 - 12.2023
Customer Support Specialist
Verizon Wireless
12.2014 - 10.2020
Medical Assistant Certificate - Medical Assistant
Martinsburg College
GED -
Sumter County Adult Education
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