LaShonte Williams
Auburn,Georgia
Summary
Dynamic and detail-oriented professional with extensive experience at Kaiser Permanente as a Specialty Appointment Coordinator. Proven track record in optimizing scheduling processes and enhancing patient satisfaction through exceptional customer service and strong organizational skills. Proficient in appointment scheduling and adept at maintaining patient confidentiality in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Specialty Appointment Coordinator /Surgical Scheduler Coordinator
Kaiser Permanente
11.2021 - Current
- Directed telephone calls to appropriate parties.
- Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
- Regularly reviewed current processes for potential improvements, sharing insights with management for continuous optimization of the work environment.
- Coordinated appointments for multiple departments, ensuring optimal use of resources and time management.
- Maintained strict confidentiality when handling sensitive client information during the scheduling process.
- Managed high call volume while maintaining professionalism and accuracy in appointment bookings.
- Enhanced customer satisfaction by promptly addressing concerns and providing clear information on appointment details.
- Called and rescheduled appointments for Members.
- Provided exceptional customer service to patients, addressing their concerns promptly while maintaining professionalism at all times.
Logistics Coordinator /Dispatcher
Beasley Express
05.2018 - 08.2021
- Tracked orders and notified customers of status or potential delays.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Reduced delivery times to customers by optimizing route planning and scheduling.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Prepare and Submit operational reports,including service failure analysis, incident reporting, and etc.
- Manages end -to-end coordination of FTL and LTL shipments,ensuring accurate and timely freight bookings.
- Devised routing plans and schedules to facilitate safe and timely delivery of goods.
Patient Access Representative
Northeast Georgia Health Systems
09.2016 - 03.2018
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Responded to inquiries by directing calls to appropriate personnel.
Education
Certification in Healthcare Administration - HealthCare
Athens Technical College
Athens, GA05-2010
Skills
- Strong organization
- Client relationship building
- Patient confidentiality
- Order tracking
- Documentation
- Appointment scheduling
- Data entry expertise
- Professional telephone demeanor
- Remote work capabilities
- Healthcare industry
- CRM software
- Excellent phone etiquette
- Inbound calling
Timeline
Specialty Appointment Coordinator /Surgical Scheduler Coordinator
Kaiser Permanente
11.2021 - Current
Logistics Coordinator /Dispatcher
Beasley Express
05.2018 - 08.2021
Patient Access Representative
Northeast Georgia Health Systems
09.2016 - 03.2018
Certification in Healthcare Administration - HealthCare
Athens Technical College
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