LaShundra Gresham
Gainesville
Summary
Dynamic customer service leader with a proven track record at Moneypenny, excelling in performance management and conflict resolution. Successfully enhanced team efficiency and client satisfaction through strategic training initiatives. Adept at data analysis and account management, consistently driving results and fostering strong client relationships.
Overview
10
10
years of professional experience
Work History
Customer Service Lead
Moneypenny
Duluth
11.2020 - 05.2025
- Directed activities of customer service staff through training, coaching, and performance management.
- Engaged in regular meetings with senior management to review project progress and customer service initiatives.
- Managed incoming calls, taking messages, and transferring inquiries to appropriate personnel or departments.
Inside Account Executive
DISH
Suwanee
03.2018 - 11.2020
- Managed multiple accounts simultaneously, consistently meeting all deadlines.
- Responded promptly to client inquiries and resolved issues efficiently.
- Generated leads through cold calling and strategic networking activities.
- Processed daily invoices for payment, ensuring accuracy of billing information before submission.
Returns Lead
Integrated Supply Network Inc.
Buford
04.2015 - 03.2018
- Handled customer inquiries related to returns through phone and email channels.
- Organized and tracked returned product inventory, ensuring documentation accuracy.
- Reviewed and processed customer returns per company policies.
- Coordinated with UPS and FedEx for product pickups and replacement shipments.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Machester, NH12-2022
Associate of Arts - Business Administration
University of North GA
Gainesville, GA05-2017
Skills
- Customer service
- Performance management
- Conflict resolution
- Data analysis
- Project management
- Account management
- Sales
- Client engagement
- Human resources support
- Talent management
References
References available upon request.
Timeline
Customer Service Lead
Moneypenny
11.2020 - 05.2025
Inside Account Executive
DISH
03.2018 - 11.2020
Returns Lead
Integrated Supply Network Inc.
04.2015 - 03.2018
Bachelor of Science - Business Administration
Southern New Hampshire University
Associate of Arts - Business Administration
University of North GA