LaSonya McDonald

• Established clear lines of communication with over 300 members by actively participating in discussions, soliciting feedback, and demonstrating genuine appreciation for their contributions to the community.
• Customized moderation approaches to accommodate the unique needs of users with diverse backgrounds and communication styles.
• Improved response times for reported issues by streamlining moderator workflows and optimizing communication channels with users.
• Increased community engagement by creating and implementing interactive content and events for members to participate in.
• Collaborated with fellow moderators to develop strategies for improving community dynamics and overall member satisfaction.

Manages 3 social media platforms, ensuring a consistent brand voice and message.

• Boosted engagement rates with the creation of compelling and visually appealing content.
• Optimized posting schedules based on platform-specific analytics to maximize content visibility.
• Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.

• Coordinated schedules and timelines for 2 All Things Feminine Social Club Walk events.
• Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
• Managed event logistics and operations.
• Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
• Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
• Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
• Enhanced attendee experience by meticulously planning and executing event logistics.
• Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
• Evaluated feedback from attendees after each function, utilizing insights gained to inform improvements in subsequent endeavors.
• Coordinated with security services to ensure safety of attendees, addressing potential risks and compliance issues.
• Developed creative themes for events and created related activities to engage attendees.

• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns for over 10 years.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
• Responded to customer requests for products, services, and company information.
• Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.