Lataffie Douglas
Keysville,GA
Summary
Goal-oriented and customer focused Insurance Agent seeking a challenging position to utilize my exceptional communication skills and extensive knowledge of insurance policies to provide excellent service and build lasting relationships with clients.
Overview
4
4
years of professional experience
Work History
Property Claims Specialist
Allstate
06.2024 - Current
- Assisted clients in navigating complexities of the insurance claim process, providing clear explanations and guidance when needed.
- Enhanced customer satisfaction by efficiently managing property claims and providing timely resolutions.
- Collaborated with insurance adjusters to accurately assess property damage and determine appropriate compensation.
- Ensured accurate documentation of property claims, facilitating smooth communication between all parties involved.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Provided exceptional customer service by addressing policyholder inquiries and concerns with empathy and understanding, ensuring their needs were met promptly.
PERSONAL LINES ACCOUNT MANAGER
USAA
10.2023 - 06.2024
- Managed a diverse book of business with attention to detail and accuracy, ensuring proper documentation was maintained for each account.
- Provide property insurance quotes and bind
coverages for Florida and California properties
according to state specific guidelines - Assisted clients with policy changes, ensuring accurate adjustments were made to meet their specific needs.
- Bind coverages through multiple carrier systems.
- Developed strong relationships with underwriters, effectively negotiating coverage options and rates on behalf of clients.
- Exceeded performance metrics consistently by efficiently managing workload and prioritizing tasks based on urgency and complexity levels.
- Educated clients on insurance policies and procedures.
- Maintained up-to-date knowledge of industry trends and regulations, allowing for informed recommendations to clients regarding their insurance needs.
MARKET SALES AGENT
Allstate
08.2021 - 10.2023
- Built relationships with customers and community to promote long term business growth.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
- Stayed current on company offerings and industry trends.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Monitored service after sale and implemented quick and effective problem resolutions.
CRIMINAL RESEARCH ANALYST
Informdata
04.2021 - 06.2023
- Optimized research methodologies to reduce project completion times while maintaining high-quality standards.
- Reviewed criminal records and provided detailed
reports for pre employment - Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Proven ability to learn quickly and adapt to new situations.
- Enhanced data accuracy for strategic decision-making by meticulously organizing and analyzing complex datasets.
Skills
- Problem-solving abilities
- Attention to detail
- Time management
- Insurance policy knowledge
- Teamwork and collaboration
- Insurance regulations
- Excellent communication
- Critical thinking
Timeline
Property Claims Specialist
Allstate
06.2024 - Current
PERSONAL LINES ACCOUNT MANAGER
USAA
10.2023 - 06.2024
MARKET SALES AGENT
Allstate
08.2021 - 10.2023
CRIMINAL RESEARCH ANALYST
Informdata
04.2021 - 06.2023
Similar Profiles
Derek HendersonDerek Henderson
Agency Owner at AllstateAgency Owner at Allstate
Seema PathakSeema Pathak
Specialist at AllStateSpecialist at AllState
Renaldine AchilleRenaldine Achille
Liability Claims Adjuster at AllStateLiability Claims Adjuster at AllState
Dakota HorgerDakota Horger
Claims-Outside Adjuster at AllStateClaims-Outside Adjuster at AllState
Yarelis RiveraYarelis Rivera
General Manager at Rent A CenterGeneral Manager at Rent A Center