Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hobbies and Interests
Hi, I’m

Lataisha Mansfield

Pearson

Summary

I am an Advanced Patient Care Technician, licensed in Phlebotomy, with 10 years of experience in customer service and management.

Offering strong communication skills and commitment to patient comfort in a clinical setting, ready to learn and grow in a supportive environment. Brings understanding of medical terminology and the importance of maintaining sterile conditions. Ready to use and develop venipuncture and patient interaction skills in the Phlebotomy role.

Developed critical patient care and technical skills in a fast-paced healthcare environment, seeking to transition into a new field. Expertise in blood collection, specimen handling, and maintaining sterile conditions. Prepared to bring meticulous attention to detail and focus on quality results to new opportunities.

Overview

4
years of professional experience
1
Certification

Work History

Coffee Regional Medical Center

Registered Phlebotomy Technician
06.2025 - Current

Job overview

  • Reduced wait times for patients by quickly processing specimens and finalizing paperwork.
  • Strengthened patient communication skills by explaining procedures clearly and addressing concerns or fears.
  • Increased efficiency by effectively managing the inventory of supplies and equipment necessary for phlebotomy procedures.
  • Built strong relationships with nursing staff to facilitate seamless patient care coordination.
  • Processed transported and stored specimens correctly using appropriate techniques to maintain integrity while ensuring timely delivery to the laboratory for testing.
  • Ensured compliance with safety protocols, reducing the risk of accidents or infections.
  • Adhered to strict privacy regulations, ensuring the protection of sensitive patient information at all times.
  • Collaborated with interdisciplinary healthcare teams to provide comprehensive care for patients requiring blood draws or related services.
  • Contributed to a positive workplace culture by supporting colleagues and fostering teamwork.
  • Maintained high-quality standards in specimen handling, resulting in accurate test results.
  • Improved patient satisfaction by providing efficient and accurate blood collection services.
  • Managed difficult or uncooperative patients calmly and professionally using effective distraction techniques and employing alternative methods such as capillary puncture when necessary.
  • Demonstrated exceptional attention to detail while labeling specimens, ensuring proper identification and tracking throughout testing processes.
  • Performed venipuncture techniques skillfully on diverse populations including geriatric patients as well as special needs situations like bariatric patients.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Packaged and shipped specimens to central lab daily.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Organized daily work based on collection priority.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Addressed questions and concerns to educate patients on collection process and procedures.

Tift Regional Medical Center

Patient Care Technician
09.2024 - 06.2025

Job overview

  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
  • Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
  • Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
  • Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
  • Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
  • Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.

JACK'S

Assistant Manager
06.2024 - 07.2024

Job overview

  • I am the Assistant Manager. I managed escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities.
  • Provided performance and motivational feedback to employees.
  • Supported recruiting, training, and professional development efforts.
  • Supported senior managers with day-to-day operational requirements. Oversaw employee recruitment, training, and onboarding processes.
  • Controlled labor costs by using demand-based workflows.
  • Investigated customer complaints, identifying, and changing processes to remove faults.
  • Hired qualified employees using targeted strategies to reach candidates.
  • Improved productivity after reviewing and modifying operations and workflows.
  • Championed new policies and regulations to minimize production errors and incidents.
  • Met customer demands by tracking market changes and revising strategies accordingly.
  • Simplified project management processes using task management tools.
  • Monitored employee performance using real-time data and reports.
  • Managed daily workloads by organizing schedules and delegating tasks.
  • Minimized information leaks with access control to sensitive systems.
  • Kept paperwork updated with internal standards and legal requirements.
  • Simplified decision-making with detailed reports for executive team.
  • Eliminated resource waste through monitoring and improved controls.
  • Maximized employee performance with direct training and close mentoring.
  • Observed industry patterns and trends to inform hiring and training decisions.
  • Developed strategies and plans for new product development.
  • Addressed business risks through assessments and mitigation strategies.

SONIC

Assistant Manager
10.2021 - 11.2022

Job overview

  • I was the Assistant Manager.

Education

Wiregrass Georgia Technical College

GED
07.2017

University Overview

Earned my GED

Wiregrass Georgia Technical College
Valdosta, GA

No Degree from Advance Patient Care Certification
07-2023

University Overview

Wiregrass Georgia Technical College
Valdosta, GA

No Degree from Registered Phlebotomist Certification
12-2023

University Overview

South College
Knoxville, TN

Associate of Science from Pre-Nursing
01-2027

University Overview

Skills

  • Supervised team of employees, providing guidance and support for their professional development
  • Coordinated employee schedules to provide adequate staff coverage
  • Excellent communication skills, both verbal and written
  • Collaborated with upper management to develop and implement business improvements
  • Maintaining confidentiality
  • Blood collection techniques
  • Continuous learning mindset
  • Order of draw mastery
  • Patient identification accuracy
  • Quality assurance
  • Equipment sterilization
  • Communication
  • Infection control adherence
  • Venipuncture
  • Patient care
  • HIPAA compliance
  • Patient confidentiality
  • Patient support

Certification

  • Earned this certification to go forth with obtaining my LPNs with Wiregrass Georgia Technical College.
  • Obtained my Phlebotomy Certification
  • Obtained my Phlebotomy Licenses

Languages

English
Native or Bilingual

Timeline

Registered Phlebotomy Technician
Coffee Regional Medical Center
06.2025 - Current
Patient Care Technician
Tift Regional Medical Center
09.2024 - 06.2025
Assistant Manager
JACK'S
06.2024 - 07.2024
Assistant Manager
SONIC
10.2021 - 11.2022
Wiregrass Georgia Technical College
GED
Wiregrass Georgia Technical College
No Degree from Advance Patient Care Certification
Wiregrass Georgia Technical College
No Degree from Registered Phlebotomist Certification
South College
Associate of Science from Pre-Nursing

Hobbies and Interests

Hobbies and Interests
Love doing volunteer work for my church., Helping the needy

Similar Profiles

CREATE PROFILE
Lataisha Mansfield