LATANYA D. LUNN
Morrow,GA
Summary
Dedicated healthcare and social services professional with 32 years of experience in healthcare and 10 years in social services. Proven ability to streamline operations, coordinate care, and engage families and communities for improved outcomes. Exceptional at case management, Medicaid eligibility, and interdisciplinary collaboration. Recognized for patient advocacy, relationship building, and service excellence.
Overview
7
7
years of professional experience
Work History
Senior Hospice Medicade Social Worker
Vitas Healthcare Hospice
06.2025 - Current
- Conducted comprehensive assessments to identify client needs and develop individualized service plans.
- Facilitated support groups and workshops, enhancing community engagement and resource awareness.
- Collaborated with multidisciplinary teams to coordinate care for clients in diverse environments.
- Implemented evidence-based practices to improve client outcomes and service delivery efficiency.
- Analyzed program effectiveness through data collection, driving strategic improvements in service provision.
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Advocated for clients to assure respected rights and wishes.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
- Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
- Reduced client wait times for services by optimizing appointment scheduling and follow-up processes.
- Streamlined case management processes, enabling more efficient client progress tracking and support.
- Conducted comprehensive assessments for individuals and families to identify needs, leading to personalized intervention plans.
- Built strong, trust-based relationships with clients, facilitating effective support and advocacy.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Administered assessments to identify clients' needs and establish treatment plans.
Social Service Specialist II Team Lead
Department of Family & Children Services
06.2023 - Current
- Assessed the needs of 100+ children and families annually, delivering tailored support and resource referrals.
- Created and monitored case plans with a 90% follow-through rate to ensure long-term family stability.
- Responded to emergency situations within 30 minutes to provide crisis intervention and resource linkage.
- Advocated within education, healthcare, and legal systems, increasing access to support services by 40%.
- Partnered with community stakeholders to expand programs and improve family outcomes.
- Coordinated case management for diverse clientele, ensuring compliance with policies and procedures.
- Facilitated access to resources for families in need, enhancing service delivery efficiency.
- Trained new staff on operational procedures and company policies, enhancing team performance.
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Maintained accurate records of all customer interactions for reporting purposes and ongoing process improvements.
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
- Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.
- Streamlined service processes for quicker response times, enhancing overall customer experience.
- Handled escalated customer concerns with professionalism, resulting in improved relationships and repeat business.
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
Senior Patient Care Coordinator
JenCare Senior Medical Center
06.2020 - 06.2023
- Oversaw patient scheduling and staff coordination, increasing clinic efficiency by 30%.
- Served as the main point of contact for 500+ patients, resolving inquiries and care concerns.
- Maintained 100% accuracy in electronic health records, treatment plans, and appointment tracking.
- Facilitated insurance navigation and improved pre-authorization turnaround by 25%.
- Conducted compliance meetings to ensure adherence to healthcare policies and procedures.
- Coordinated patient care plans to streamline treatment processes and enhance patient satisfaction.
- Collaborated with healthcare teams to ensure accurate information exchange and timely follow-up on patient needs.
- Implemented quality assurance measures to monitor compliance with regulatory standards in patient care practices.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Coordinated multidisciplinary care, connecting patients with appropriate specialists and support services.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Successfully negotiated client contract renewals to create increased revenue.
- Facilitated client assessments to identify needs and develop tailored support plans.
- Coordinated interdisciplinary team meetings to enhance collaboration on complex cases.
- Provided crisis intervention services, ensuring safety and emotional support for clients in distress.
Senior Care Coordinator – Cardiology
Emory University Hospital
11.2018 - 05.2020
- Scheduled and supported over 500 patients annually through procedures and follow-up care.
- Verified insurance coverage with 98% accuracy and expedited prior authorizations.
- Facilitated timely communication between patients, physicians, and departments to improve continuity of care.
- Monitored patient outcomes and ensured a 90% follow-up rate with care teams.
- Reduced administrative processing delays through effective coordination and system improvements.
- Coordinated patient care plans, ensuring alignment with clinical guidelines and patient needs.
- Collaborated with multidisciplinary teams to streamline communication and enhance patient outcomes.
- Coordinated care plans with multidisciplinary teams to ensure comprehensive patient support
- Developed and maintained relationships with patients and families to enhance communication
- Reduced hospital readmissions through diligent follow-up with patients, caregivers, and healthcare providers.
- Developed comprehensive assessments to accurately identify patients'' unique needs and preferences for personalized care planning.
- Navigated complex insurance policies on behalf of patients, guiding them through coverage details and options for financial assistance when needed.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Education
Bachelor of Science - Human Services
Stevenson University
Owings Mills, MD01.2013
Skills
- Medical Terminology
- EPIC / Cerner EMR Systems / PCC / VX
- Case Management & Family Support Services
- Healthcare Revenue Cycle
- Hospice Medicaid
- Event Planning & Coordination
- Case management
- Client advocacy
- Conflict resolution
- Compassionate
- Family & Community Outreach
- Case documentation
- Parent Education & Advocacy
- CPR, first aid, AED
- Assessment skills
- Client needs assessment
- Child welfare expertise
- Family case management
- Court hearings
- Discharge planning
- Behavioral intervention plans (BIP)
Work Preference
Work Type
Full TimeLocation Preference
On-SiteTimeline
Senior Hospice Medicade Social Worker
Vitas Healthcare Hospice
06.2025 - Current
Social Service Specialist II Team Lead
Department of Family & Children Services
06.2023 - Current
Senior Patient Care Coordinator
JenCare Senior Medical Center
06.2020 - 06.2023
Senior Care Coordinator – Cardiology
Emory University Hospital
11.2018 - 05.2020
Bachelor of Science - Human Services
Stevenson University