Latanya Gee
LAWRENCEVILLE
Summary
To start at an entry level and acquire a leadership position where my abilities can develop, grow and be implemented to increase growth within the company
Diligent Severing offering 9-year record in customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Health Care Assistant
Georgia Regional Hospital
06.2024 - Current
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Improved patient outcomes by closely monitoring for signs of distress or complications and promptly alerting nursing staff.
- Improved patient satisfaction with compassionate care and attentive listening to concerns and needs.
- Provided emotional support to patients and families, fostering positive atmosphere in challenging times.
- Assisted with nutritional planning, ensuring patient diets supported health and recovery goals.
- Monitored and recorded patient vitals, providing critical data for healthcare professionals to assess patient health.
- Administered medication under supervision, ensuring adherence to healthcare plans and contributing to patient recovery.
- Maintained clean and organized patient environment, reducing risk of infections and enhancing patient well-being.
Phlebotomist
Octapharma Plasma Center
07.2022 - Current
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Monitored patients for reactions and verified sample quality.
- Reviewed patient records for accuracy and completeness.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Verified patients' identification for proper sample collection.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
Associate
Aldi
01.2019 - Current
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Identified needs of customers promptly and efficiently
- Obtained 100% customer satisfaction score within department
- Assisted in supervising other teammates to ensure daily sales goals were met
- Designed and developed training program for new hires
Cashier
Cooper’s Hawk Winery & Restaurant
09.2019 - 08.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Used POS system to enter orders, process payments and issue receipts.
Medical Assistant
Access Granted Clinic
06.2018 - 07.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
Server
Buffalo Wild Wings
05.2016 - 11.2018
- Operated POS terminals to input orders, split bills and calculate totals
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items
- Managed closing duties, including restocking items and reconciling cash drawer
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
- Promoted desserts, appetizers and specialty drinks
Server
THE QUADRANGLE Club
09.2014 - 05.2016
- Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
- Prepared salads and appetizers to back up kitchen staff
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items
- Operated POS terminals to input orders, split bills and calculate totals
- Promoted desserts, appetizers and specialty drinks
Education
Medical Assisting
Hygeia Learning Seevices
1553 Virginia Ave College Pk Ga 3033701.2022
High School Diploma -
Tilden High School
Chicago, IL2012
Skills
- Lab Equipment Operation
- Phlebotomy Functions
- Blood Alcohol Testing
- Glucose Screening
- Urinalysis Testing
- Vital Sign Monitoring
GREAT CUSTOMER AWARENESS
RESOLVING GUEST COMPLAINTS
MULTI-TASKING SKILLS
- Simple Dressings
- EKG Set Up and Monitoring
- Cleaning and Sanitizing
- Blood and Tissue Collection
- Stocking Supplies
- IV Discontinuation
Certification
- Phlebotomy Instructor
- PT - Phlebotomy Technician
- Medical assistance
Timeline
Health Care Assistant
Georgia Regional Hospital
06.2024 - Current
Phlebotomist
Octapharma Plasma Center
07.2022 - Current
Cashier
Cooper’s Hawk Winery & Restaurant
09.2019 - 08.2021
Associate
Aldi
01.2019 - Current
Medical Assistant
Access Granted Clinic
06.2018 - 07.2021
Server
Buffalo Wild Wings
05.2016 - 11.2018
Server
THE QUADRANGLE Club
09.2014 - 05.2016
Medical Assisting
Hygeia Learning Seevices
High School Diploma -
Tilden High School
- Phlebotomy Instructor
- PT - Phlebotomy Technician
- Medical assistance
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