Latasha Goodyear
Atlanta
Summary
Customer service-oriented. Proficient in problem-solving and working in a fast-paced environment.
Overview
14
14
years of professional experience
Work History
Aircraft Lead Agent
Delta Air Lines, Inc
Atlanta, Ga
02.2024 - Current
- Coordinated aircraft loading and unloading operations to maximize efficiency and safety.
- Monitored weight distribution and cargo placement to ensure compliance with safety regulations.
- Trained new staff on operational procedures and best practices for load management.
- Implemented process improvements that enhanced turnaround time for aircraft servicing.
Trainer
Walmart eCommerce
Atlanta, GA
10.2017 - 11.2023
- Trained newly hired top talent to fill key positions and maximize productivity.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Facilitated orientation and training classes to communicate policies and procedures to new hires.
Supervisor
Caribou Coffee
Atlanta, GA
06.2015 - 08.2017
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
Security Guard
Allied Universal Security Services
Atlanta, GA
10.2011 - 04.2015
- Secured personnel and premises by inspecting buildings and patrolling property.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
Education
Associate of Science - Emergency Medical Technology
Atlanta Technical College
Atlanta, GA05.2022
Associate of Applied Science - Criminal Justice
ITT Technical College
Atlanta, GA06.2012
Skills
- Competitive and Consumer Market Analysis
- Materials Organization
- Attention to Detail
- Planning and Coordination
- Creative Problem Solving
- Calm and Professional Under Pressure
Timeline
Aircraft Lead Agent
Delta Air Lines, Inc
02.2024 - Current
Trainer
Walmart eCommerce
10.2017 - 11.2023
Supervisor
Caribou Coffee
06.2015 - 08.2017
Security Guard
Allied Universal Security Services
10.2011 - 04.2015
Associate of Science - Emergency Medical Technology
Atlanta Technical College
Associate of Applied Science - Criminal Justice
ITT Technical College