LATAVIA ROSS
Savannah
Summary
Experienced with operational process improvements and streamlining workflows for efficiency. Utilizes strong problem-solving skills and collaborative approaches to meet organizational goals. Track record of effective resource management and implementing best practices for operational success.
Overview
11
11
years of professional experience
Work History
Operations Specialist
Container Port Group
Savannah, GA
11.2023 - 05.2026
- Coordinate and oversee day-to-day terminal and intermodal operations, ensuring the efficient movement of inbound and outbound freight.
- Monitor and manage container flow, driver assignments, equipment availability, and customer delivery schedules.
- Serve as a key point of contact between dispatchers, fleet managers, and customers to ensure seamless operations.
- Resolve time-sensitive issues such as missed appointments, delays, or equipment shortages while maintaining high service standards.
- Analyze operational data and KPIs to identify inefficiencies, implement process improvements, and reduce costs.
- Ensure compliance with DOT regulations, safety policies, and company procedures.
- Support the onboarding and training of new team members in operational systems and workflow.
- Utilize transportation management software (TMS) and port systems to track container status and streamline logistics.
- Maintain accurate documentation for billing, reporting, and auditing purposes.
Local Fleet Manager
Container Port Group
Savannah, GA
03.2023 - 11.2023
- Oversaw scheduling and dispatch for local fleet drivers.
- Monitored fleet performance, maintained compliance, and supported driver relations.
- Tracked KPI metrics to improve efficiency and reduce operational costs.
Customer Service Representative
Container Port Group
Savannah, GA
10.2022 - 03.2023
- Acted as liaison between clients and operations team to resolve shipment issues.
- Maintained accurate records of container movements and delivery timelines.
- Provided daily support to drivers and customers regarding shipment updates and paperwork.
Ocean Export Specialist
DJ Powers
Savannah, GA
04.2018 - 08.2020
- Prepared and submitted export documentation including AES filings and letters of credit.
- Coordinated with freight forwarders and carriers to ensure timely shipments.
- Maintained shipment records and tracked cargo movements to ensure accuracy and compliance.
- Communicated with customers and internal teams regarding shipment updates and issue resolution.
- Ensured compliance with international trade laws and customs regulations.
Export Administrator
John S. James Co.
Savannah, GA
06.2015 - 03.2018
- Managed shipping documentation for exports, ensuring compliance with trade laws and customer requirements.
- Created and maintained spreadsheets for reporting and tracking shipments.
- Coordinated with warehouse and logistics teams to facilitate cargo delivery.
- Used AS400 and ACE/AES systems for data entry and export processing.
- Resolved booking discrepancies in a timely manner to avoid shipment delays.
Office Assistant
John S. James Co. / MLET
Savannah, GA
02.2015 - 06.2015
- Provided administrative support, including filing, data entry, and document preparation.
- Scheduled meetings and coordinated travel logistics for executives.
- Drafted correspondence and internal communications.
- Assisted in maintaining organized records across multiple departments.
- Interfaced with customers and vendors to support company operations.
Education
High School Diploma -
Sol C. Johnson High School
Savannah, GA01-2015
Skills
- Exceptional Customer Service
- Verbal & Written Communication
- Microsoft Office (Word, Excel)
- Time Management & Multi-tasking
- Performance Improvement & Problem Solving
- International Trade Laws & Compliance
- Organizational & Administrative Support
- Auditing & Documentation
- Global Logistics & Route Knowledge
- AS400, NAV, ACE/AES Systems
Timeline
Operations Specialist
Container Port Group
11.2023 - 05.2026
Local Fleet Manager
Container Port Group
03.2023 - 11.2023
Customer Service Representative
Container Port Group
10.2022 - 03.2023
Ocean Export Specialist
DJ Powers
04.2018 - 08.2020
Export Administrator
John S. James Co.
06.2015 - 03.2018
Office Assistant
John S. James Co. / MLET
02.2015 - 06.2015
High School Diploma -
Sol C. Johnson High School