Summary
Overview
Work History
Education
Skills
Timeline
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Latavia Wilson

Snellville

Summary

Dynamic Intake Specialist at Ridgeview Institute of Monroe with expertise in insurance verification and client assessment. Proven ability to enhance service delivery through effective referral coordination and conflict resolution. Recognized for building strong patient relationships and maintaining confidentiality compliance, ensuring optimal client engagement and satisfaction.

Overview

12
12
years of professional experience

Work History

Intake Specialist

Ridgeview Institute of Monroe
Monroe
05.2021 - Current
  • Verified insurance eligibility, benefits, and patient liabilities for defined services.
  • Coordinated with external agencies and community partners to facilitate referrals and access to services.
  • Coordinated the intake process, ensuring all required documentation was collected and processed.
  • Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
  • Managed confidential client data in compliance with HIPAA and other relevant regulations.
  • Issued, gathered and inspected intake forms to confirm correct signatures and information.
  • Adhered to ethical standards outlined by regulatory bodies governing the practice of social work.
  • Assessed client needs through initial interviews and consultations to determine appropriate services.
  • Supported the development and implementation of policies and procedures to enhance service delivery and client care.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Assessed patient needs through review of medical records and interviews with patients and their families.
  • Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
  • Answered and logged incoming inquiries via phone, fax and email.
  • Conducted initial risk assessments to identify any immediate concerns or needs for intervention.
  • Participated in ongoing training and professional development related to intake procedures and client care.
  • Developed and maintained intake procedures to enhance efficiency and client satisfaction.
  • Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.
  • Updated patient information on computer system to maintain billing accuracy.
  • Reviewed referral sources for appropriateness prior to admission into program.
  • Made outbound calls to providers to obtain information necessary to create or update authorization.

Field Training Officer| Jail Deputy

Gwinnett County Sheriff's Office
Lawrenceville
02.2016 - Current
  • Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.
  • Assisted with inmate processing, including fingerprinting, photographing and booking.
  • Searched prisoner cells and belongings for contraband and weapons.
  • Supervised meals for inmates and ensured proper nutrition according to dietary requirements.
  • Conducted orientation sessions for new inmates, outlining jail rules and expectations.
  • Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
  • Provided guidance to new deputies on procedures related to working in the jail setting.
  • Observed conduct of inmates and protected from dangers.
  • Operated telephones, switchboards, intercoms and two-way radios to communicate with other personnel.
  • Responded to emergency situations within the facility, such as medical emergencies or altercations between inmates.
  • Communicated effectively with superiors regarding any changes in inmate behavior or status.
  • Provided feedback on individual performance after each exercise or drill so that improvements could be made before deploying them into an operational setting.
  • Conducted on-site visits with new employees to ensure compliance with company policies and procedures.
  • Organized and implemented weekly training sessions for field staff.
  • Developed and monitored progress of individual trainees through regular assessment evaluations.
  • Created written reports summarizing results from assessments and other data collected during field training programs.

Deputy Sheriff

Madison County Sheriffs Office
Jackson
03.2013 - 01.2016
  • Responded to emergency calls for service involving domestic disputes or other potentially hazardous situations.
  • Monitored inmates at correctional facilities ensuring compliance with all rules and regulations.
  • Trained new officers on proper patrol procedures and techniques.
  • Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
  • Maintained safe and secure environments for court proceedings.
  • Responded to radio messages or telephone instructions to appear at scenes of disorder or crime.
  • Interviewed witnesses and victims of crimes to obtain additional information regarding incidents under investigation.
  • Wrote detailed arrest and accident reports.
  • Adhered to departmental policies and procedures while performing job duties.
  • Arrested and transported suspects or prisoners to jail or court to maintain custody.
  • Prepared detailed written reports documenting incident information and investigative activities.
  • Completed day-to-day duties accurately and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Updated and maintained databases with current information.

Education

MBA - Academic Practitioner

Bethel University
McKenzie, TN
08-2022

Bachelor of Science - Global Business Management

Bethel University
McKenzie, TN
05-2019

Skills

  • Insurance verification
  • Client assessment
  • Data management
  • Confidentiality compliance
  • Referral coordination
  • Intake processing
  • Emergency response
  • Conflict resolution
  • Report writing
  • Analytical thinking
  • Verbal and written communication
  • Training development
  • Team leadership
  • Employee mentoring
  • Ethical standards of conduct
  • Behavioral analysis
  • Problem-solving abilities
  • Organizational skills

Timeline

Intake Specialist

Ridgeview Institute of Monroe
05.2021 - Current

Field Training Officer| Jail Deputy

Gwinnett County Sheriff's Office
02.2016 - Current

Deputy Sheriff

Madison County Sheriffs Office
03.2013 - 01.2016

MBA - Academic Practitioner

Bethel University

Bachelor of Science - Global Business Management

Bethel University

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Latavia Wilson