Summary
Overview
Work History
Education
Skills
Timeline
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LaTedra Tucker

Decatur,GA

Summary

Experienced professional with over 4 years of exceptional customer service expertise seeking a challenging position in a dynamic environment. Skilled in connecting with patrons, following standard operating procedures, and maintaining clear, polite, and positive communication with diverse consumers and colleagues. Proficient in record-keeping, financial management, scheduling, and coordination. Able to quickly grasp new concepts, thrive under pressure, and articulate ideas effectively. Expertise in optimizing workflows and resource allocation. Committed to team collaboration and achieving results. Known for proficiency in time management, communication, conflict resolution, and maintaining high standards in fast-paced settings.

Overview

15
15
years of professional experience

Work History

Scheduler/ Secretary

Northside Hospital
06.2022 - Current
  • Implemented process improvements to enhance scheduling accuracy and reduce appointment conflicts.
  • Trained new staff on scheduling software, improving team efficiency and technology adoption.
  • Streamlined communication between departments to ensure timely updates on schedule changes and patient needs.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Adapted scheduling methods to fit unique demands of diverse projects, demonstrating flexibility and innovative thinking.
  • Managed scheduling and coordination of appointments for medical staff.
  • Registered and scheduled at least 25 patients per day.

Overnight Receiving Associate

Sam's Club
06.2016 - 06.2022
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Enhanced slot control of freight in warehouse by optimizing organization efforts.
  • Performed freight processing functions, assisting associates with irregularities in bulk freight.
  • Managed and supervised team of four in inventory and receiving activities.
  • Improved inventory tracking by establishing system to check-in and check-out items.
  • Utilized forklift to load, unload, transport and store goods.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.

Bakery Team Lead

Sam's Club
10.2021 - 01.2022
  • Complied with health and safety codes to protect staff and customers.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Filled out inventory and production sheets and informed head baker of stock levels.
  • Established merchandising, sales and profit objectives to drive business success.
  • Resolved customer concerns with positive approach and constructive strategies.
  • Conducted employee evaluations, assessing strengths and reassigning accordingly.
  • Cleaned and maintained kitchen equipment and oven.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Managed inventory, labor, expenses and other operational processes.
  • Recruited, hired and trained staff of hardworking associates.

Cashier

Sam's Club
01.2011 - 06.2016
  • Strategically use relationship/partnership-building skills listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes
  • Handle sale transactions through cash payments, credit cards and vouchers
  • Answer phone calls to provide information or direct calls to the appropriate department
  • Assist with new employee training including store policies, services, and register operations
  • Worked flexible schedule and extra shifts to meet business needs.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.

Cashier

Walgreen's Pharmacy
08.2013 - 08.2014
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked identification for proof-of-age for alcohol and tobacco sales.

Intern Office Assistant

Xavier Univ. Financial Aid Office
01.2011 - 01.2013
  • Performed general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work
  • Maintained privacy of financial profiles of students
  • Designed and implemented marketing promotions for festivals and events

Education

Bachelor of Science - Biology

Georgia Gwinnett College
Lawrenceville, GA
12.2016

Some College (No Degree) - Biology/Pre

Xavier University of Louisiana
New Orleans, LA

Skills

  • Adapt to Situations
  • Think Logically
  • Work with Others Set Goals/Objectives
  • Dependable Mentor/Motivate Others
  • Enthusiastic Organized
  • Microsoft Word Microsoft Excel
  • Microsoft PowerPoint Microsoft Access
  • Feedback Acceptance
  • Guest Satisfaction
  • Account Invoicing
  • Strong work ethic
  • Data entry
  • Computer skills
  • Schedule coordination
  • Schedule management

Timeline

Scheduler/ Secretary

Northside Hospital
06.2022 - Current

Bakery Team Lead

Sam's Club
10.2021 - 01.2022

Overnight Receiving Associate

Sam's Club
06.2016 - 06.2022

Cashier

Walgreen's Pharmacy
08.2013 - 08.2014

Cashier

Sam's Club
01.2011 - 06.2016

Intern Office Assistant

Xavier Univ. Financial Aid Office
01.2011 - 01.2013

Bachelor of Science - Biology

Georgia Gwinnett College

Some College (No Degree) - Biology/Pre

Xavier University of Louisiana

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LaTedra Tucker