LATEEFAH BUTTS
Atlanta
Summary
To leverage my extensive experience in payroll and accounts management to excel as an Accounts Payable Specialist, ensuring efficient processing and adherence to company policies.
Knowledgeable Account Specialist with robust background in account management and client relations. Successfully managed diverse portfolios and enhanced customer satisfaction through innovative problem-solving. Demonstrated proficiency in data analysis and effective communication to achieve team objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Account Specialist
GSK
06.2018 - 11.2024
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Completed routine and complex account updates to resolve problems.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Managed and maintained client accounts, ensuring accurate financial tracking and billing.
- Conducted detailed account reconciliations, identifying discrepancies and resolving billing issues efficiently
- Assisted in contract negotiations, aligning service agreements with client expectations and company policies.
- Collaborated cross-functionally with finance, sales, and customer service teams to streamline operations
HR US Diversity Recruitment Manager
GlaxoSmithKline
06.2015 - 11.2024
- - Managed recruitment expenses and ensured accurate reporting, aligning with company policies.
- - Coordinated recruitment schedules and activities across multiple business units, enhancing cross-functional partnerships.
- - Reviewed and evaluated diversity recruiting activity to deliver metrics and feedback, supporting business plans.
- Organized successful recruiting events such as job fairs and campus visits, raising awareness of company culture and career opportunities.
- Analyzed recruitment metrics regularly to identify areas of opportunity for improvement, implementing necessary adjustments to enhance overall performance.
- Conducted thorough interviews and assessments to identify top talent, ultimately increasing employee retention rates within the company.
- Negotiated competitive salary packages and benefits for new hires, contributing to an improved employer brand image and increased employee satisfaction.
- Developed comprehensive job descriptions for various positions, attracting high-quality candidates and ensuring a smooth onboarding process.
- Created a positive candidate experience by maintaining transparent communication and providing timely feedback throughout the recruitment process.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Designed, developed, and implemented successful recruitment process to fill more than 200 vacancies each year.
- Leveraged social media platforms effectively for promoting open positions among targeted audiences, increasing online visibility of job opportunities significantly.
- Maintained up-to-date knowledge of industry trends and employment legislation changes, ensuring compliance throughout the hiring process.
- Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.
- Customized wording of job profiles, social media techniques, and website subscriptions.
- Implemented diversity initiatives within the recruitment process, resulting in a more inclusive workforce that fosters innovation and collaboration.
- Facilitated training sessions for hiring managers on effective interview techniques, enhancing quality of candidate assessments.
- Led team of recruiters, fostering collaborative environment that improved overall team performance and candidate satisfaction.
- Collaborated with HR to integrate onboarding programs with recruitment efforts, smoothing transition for new hires and accelerating their productivity.
Senior Payroll Specialist & Recruiter
Contemporary Staffing Solutions
06.2012 - 06.2015
- - Analyzed payroll structures and collaborated with IT to ensure accurate payroll processing for over 350 employees using Great Plains.
- - Managed accounts payable and receivable processes, including vendor payments and client invoices.
- - Partnered with departments to ensure compliance with AA/EEO regulations and employment laws.
- Partnered with benefits administration team to integrate benefit deductions into the payroll system seamlessly.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Adjusted tax withholdings according to employee requests while adhering to federal regulations thus avoiding penalties or fines.
- Provided training for junior staff members on proper payroll practices, fostering professional growth within the department.
- Implemented time-saving procedures for handling garnishments and deductions, reducing processing errors and improving efficiency.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Collaborated with HR to maintain up-to-date employee records, facilitating accurate paycheck calculations.
- Managed payroll for over 500 employees, ensuring timely and accurate payments.
- Reviewed time records for 500+employees to verify accuracy of information.
- Initiated process improvements that led to faster turnaround times on year-end tax documents such as W-2s or 1099s for employees.
- Developed comprehensive payroll reports for management review, aiding informed decision-making processes.
- Played a crucial role in payroll system migration projects, contributing to the seamless transition of employee data and minimization of payroll-related issues.
- Conducted regular audits of payroll records to identify discrepancies and ensure accuracy throughout the organization.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Reconciled health care benefits, tax contributions, and retirement accounts to facilitate large-scale account reconciliations.
- Assisted in the development of company-wide policies related to pay structure adjustments and bonus calculations based on performance metrics.
- Reduced manual entry errors by automating data input tasks, enhancing overall payroll accuracy.
- Served as point-of-contact for external auditors during annual reviews, ensuring smooth communication and successful audit results.
- Resolved employee pay discrepancies swiftly and professionally, maintaining positive relationships with staff members.
- Maintained strict confidentiality regarding sensitive employee information while processing biweekly payrolls efficiently.
- Created new hire and termination documents for payroll.
- Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Education
Masters of Science - HR And Communications
Bellevue University
06-2020
Bachelors of Science - Leadership
Bellevue University
Associates Degree - Management
The Art Institute of Philadelphia
Skills
- Accounts Payable
- Great Plains
- Concur Expense
- Concur Invoice
- Microsoft Excel
- Microsoft Word
- Time Management
- Cross-functional Collaboration
- Communication Skills
- Confidentiality Maintenance
- Microsoft office proficiency
- Document management
- Customer relationship development
- Account administration
- Customer engagement
- Account updating
- Billing resolutions
- Documentation skill
- CRM software
- Revenue growth
- Report writing
- Terms negotiation
- Schedule coordination
- Advertising and marketing
- Business development
- Issue investigations
- Advertising strategies
Accomplishments
- Documented and resolved 15 discrepancies which led to less errors and 100% audit readiness.
- Supervised team of five staff members.
- Achieved account accuracy by introducing Concur for Accounts payable and Accounts receivable tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- DEI Training Certification
- Certified professional in Training Management
- Coaching certification
Timeline
Account Specialist
GSK
06.2018 - 11.2024
HR US Diversity Recruitment Manager
GlaxoSmithKline
06.2015 - 11.2024
Senior Payroll Specialist & Recruiter
Contemporary Staffing Solutions
06.2012 - 06.2015
Bachelors of Science - Leadership
Bellevue University
Associates Degree - Management
The Art Institute of Philadelphia
Masters of Science - HR And Communications
Bellevue University
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