Lateesha Coleman
Marietta,GA
Summary
I have excelled at this wonderful company and would like the opportunity to grow and add to my current skills as a Nesting Supervisor. I have been recognized in my previous roles for my strong interpersonal skills and results-driven approach, I thrive in fast-paced environments while maintaining discretion and reliability. I am a Dynamic Licensed Insurance Agent with proven success at Clearlink Insurance Agency. I have met and exceeded performance goals by being adept at building client rapport and trust in beneficiaries Medicare enrollments.
Overview
24
24
years of professional experience
Work History
Licensed Insurance Agent
Clearlink Insurance Agency
08.2024 - Current
- Self starter in all aspects of my current role.
- Drove sales and revenue by assisting Medicare beneficiaries with enrollments and making healthcare decisions over the phone.
- Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
- Conducted follow-up calls to ensure that beneficiaries were satisfied and resolved any issues.
- Met and exceeded monthly sales and performance goals.
- Anytime that supervisor was away, helped answer other agents questions and provided enrollment tips.
- Made it my mission to lead by example by adhering to the Center for Medicare and Medicaid Services (CMS) Medicare Marketing Guidelines and company polices and procedures.
- Recipient of the President Club's Award trip for meeting and exceeding performance goals.
Insurance Agent
InSOARance
04.2024 - 07.2024
- Built strong relationships with clients through consistent communication and excellent customer service for startup company.
- Responded to 15-30 customer calls daily to swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Collaborated with insurance carriers to obtain quotes and negotiate terms for clients.
- Prepared and presented insurance proposals to clients, explaining coverage details and premiums.
IT Recruiter and Trainer
TechOne Software
02.2022 - 03.2024
- Screened resumes and applications and updated candidates on hiring process for startup company.
- Successfully placed candidates in various IT roles, including software developers, cybersecurity specialists, and database administrators.
- Improved overall company efficiency through implementation of new recruitment methodologies such as video interviewing and online assessment tools.
- Developed social media accounts for engagement and recruiting outreach.
- Completed new hire orientation training for those going through 16 week boot camp.
- Helped score software developer's coding challenges.
Takedown Club President
Marietta High School Wrestling Team
02.2018 - 03.2020
- Responsible for all fundraising and financials for the booster club.
- Implemented innovative marketing campaigns that raised awareness of the club''s activities in both online and offline platforms.
- Coordinate volunteers/parents for all Marietta High School’s wrestling duals and tournaments.
- Partnered closely with club officers to develop successful strategies promoting club growth.
- Supervised any volunteers/parents during all wrestling events including concession stand and hospitality room.
- Maintained filing and record-keeping systems to ensure proper and timely handling of all volunteers related correspondence, documents, and materials.
Community Support Representative
Zerochaos
12.2014 - 01.2018
- Delivered high-quality service via Zendesk email support platform.
- Triaged issues and escalated them when necessary.
- Adjusted fares, applied credits and promotions as needed as well as updated customer accounts.
- Monitored client and driver progress and adjusted support plans as needed, ensuring that each individual received the appropriate level of assistance.
- Showed empathy to frustrated riders and drivers while solving problems through chat and email.
Depot Administrator
TechForce
02.2004 - 09.2010
- Managed vice president of operations and hardware services manager’s calendar, booked all travel accommodations and handled routine correspondence for startup company.
- Made sure all vendor information was updated, outsourced a variety of depot equipment and parts through RMA process and ordered all parts and office supplies for depot.
- Managed work order queues by ensuring orders were updated and closed properly and in a timely manner by technicians and also ran and updated reports.
- Assisted in hiring technicians by checking references and scheduling interview times.
- Wrote company’s original standard customer operating procedure manuals and ensured that they were updated.
Entitlement Coordinator
IBM
11.2000 - 01.2004
- Assisted clients in navigating complex entitlement programs successfully by providing clear guidance and support throughout the process.
- Researched various inventory and contract databases to determine customer’s warranty or contract.
- Communicated with internal departments and customers through conference calls, email and other avenues to make an entitlement decision.
- Sent requests for customer’s equipment to be added to their contract, created customer numbers, and loaded inventory
- Enhanced team productivity with timely completion of assigned tasks and proactive communication.
- Updated service calls with appropriate level of service then released call to field or appropriate queue for technical support.
- Maintained 60% or higher cycle time objective to get service calls researched and released in 2 hours or less.
- Recipient of the ibm.com Customer Satisfaction Award.
Education
No Degree - Graphic Design And Web Development
Franklin University
Columbus, OHNo Degree - Business Administration And Management
Devry University
AlpharettaSkills
- Licensed insurance agent
- Insurance Product Knowledge
- Client Relationship Development
- Results Driven
- Strong Interpersonal Skills
- Medicare Specialist
- Experienced with Microsoft Office and Google Suite Tools
- Discreet and Reliable Professional
- Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively
Timeline
Licensed Insurance Agent
Clearlink Insurance Agency
08.2024 - Current
Insurance Agent
InSOARance
04.2024 - 07.2024
IT Recruiter and Trainer
TechOne Software
02.2022 - 03.2024
Takedown Club President
Marietta High School Wrestling Team
02.2018 - 03.2020
Community Support Representative
Zerochaos
12.2014 - 01.2018
Depot Administrator
TechForce
02.2004 - 09.2010
Entitlement Coordinator
IBM
11.2000 - 01.2004
No Degree - Graphic Design And Web Development
Franklin University
No Degree - Business Administration And Management
Devry University
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