Latesa Q. Williams
Fort Valley
Summary
Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work alone or closely with coworkers for effective data management. Skilled in data organization for enhanced productivity.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Liveops-Remote
06.2023 - Current
- Handle calls efficiently and professionally
- Respond to customer requests for assistance with benefit information and updating account
- Resolve customer complaints with empathy, resulting in increased loyalty
- Enhance customer satisfaction by promptly addressing concerns and providing accurate information.
- Develop rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintain detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Working Solutions-Remote, Seasonal
01.2024 - 04.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Working Solutions-Remote, Seasonal
02.2023 - 04.2023
Data Entry Clerk
Versatax
09.2021 - 10.2022
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
- Compiled data and reviewed information for accuracy prior to input.
Data Entry Clerk
Collier Tax Service
01.2016 - 01.2021
PRN COTA-L
Select Medical – Regency Hospital
01.2012 - 01.2019
- Assisted patients with activities of daily living (ADL) and functional mobility to increase comfort and quality of life.
- Assisted patients with functional mobility and daily tasks to increase comfort and reduce disability.
- Provided compassionate care to patients with debilitating conditions.
- Advocated for all patients' health, safety and rights.
- Implemented treatment interventions to support individual objectives in daily living, clinical, educational and vocational areas.
Home Health COTA/L
Waller Occupational Therapy
01.2012 - 01.2015
- Assisted patients with activities of daily living (ADL) and functional mobility to increase comfort and quality of life
- Educated patients on safe and effective use of therapy equipment and navigation around the home despite disabilities
- Educated patients and families on conditions, treatments and home exercises.
Education
Associates degree - Occupational Therapy
Middle Georgia College
Cochran, GA2001
Skills
- Advanced Excel Spreadsheet Functions
- Collecting Information
- Client Correspondence
- Maintaining Confidentiality
- Customer Relationship Management
- Updating Client Data
- Schedule Management
- Medical Terminology
- Excellent Communication Skills
- Microsoft Office
- Document Scanning
- Email Communication
Timeline
Customer Service Representative
Working Solutions-Remote, Seasonal
01.2024 - 04.2024
Customer Service Representative
Liveops-Remote
06.2023 - Current
Customer Service Representative
Working Solutions-Remote, Seasonal
02.2023 - 04.2023
Data Entry Clerk
Versatax
09.2021 - 10.2022
Data Entry Clerk
Collier Tax Service
01.2016 - 01.2021
PRN COTA-L
Select Medical – Regency Hospital
01.2012 - 01.2019
Home Health COTA/L
Waller Occupational Therapy
01.2012 - 01.2015
Associates degree - Occupational Therapy
Middle Georgia College
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