Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lathem Armour

Gainesville

Summary

Motivated and relationship-driven professional with a strong background in sales, customer service, and community outreach. Proven success in building and maintaining partnerships, achieving performance goals, and executing engagement strategies across diverse populations. Skilled in organizing events, communicating complex information clearly, and supporting team objectives. Recognized for exceeding expectations through strategic follow-up, and a commitment to impactful, mission-driven work.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Associate Agent/Customer Service Hybrid Role

Zane Jackson Agency LLC – Alfa Insurance
09.2024 - Current
  • Cultivated long-term client relationships, boosting retention and satisfaction.
  • Led community-focused marketing initiatives, engaging local audiences and raising awareness of services.
  • Exceeded sales and service goals through strategic planning, customer engagement, and diligent follow-up.
  • Managed client records, tracked renewals, and proactively addressed service needs.
  • Delivered quotes, presented product options, and secured new business aligned with client needs and agency objectives.

Life Insurance Agent

J Craig Wilson & Associates – Globe Life Liberty National
03.2024 - 09.2024
  • Performed needs analysis and advised clients on the best tailored policies for them.
  • Generated leads through proactive outreach, responding to referrals and utilizing sales leads software.
  • Set appointments and presented to prospective businesses all across the state.
  • Attended seminars and training programs to stay updated on products, strategies, and sales techniques.
  • Built rapport with clients and their families, ensuring understanding and satisfaction.

Behavioral Health Counselor

Georgia Department of Community Supervision
06.2021 - 03.2024
  • Developed individualized treatment plans that aligned with client goals and supported long-term behavior change.
  • Managed a caseload of 150+ clients across three different programs, ensuring consistent progress & program engagement.
  • Led weekly life skills classes focused on communication.
  • Worked with diverse groups of individuals, prioritizing diversity and inclusion, and effectively forming community partnerships.
  • Cultivated relationships with community members to identify resources for clients and increase program awareness.

Laboratory Technician

Georgia Department of Community Supervision
03.2020 - 06.2021
  • Reviewed laboratory documentation to ensure completeness, accuracy, and compliance with standard procedures.
  • Gathered biological samples, processed data, and collected samples for testing while performing data interpreting tasks.
  • Continuously prepared, stored, and tested around 60 samples per day along with analyzing and reporting data records.
  • Defined project tasks, tracked project deliverables, completed evaluations, and managed laboratory supply inventory.
  • Served as primary point of contact for patients and managed laboratory assignments to ensure accuracy and completion.

Education

Bachelor of Science - Biology

University of North Georgia
08.2019

Associate of Science - Chemistry

University of North Georgia
08.2019

Skills

  • Account Management
  • Relationship Management
  • Recruiting and Sales
  • Establishing and Exceeding Goals
  • Customer Service
  • Public Speaking
  • Professional Networking
  • Community Outreach
  • Strategic Problem-solving
  • Organizational Skills

Certification

  • Georgia Life, Accident & Sickness Insurance License
  • Georgia Property & Casualty Insurance License

Timeline

Associate Agent/Customer Service Hybrid Role

Zane Jackson Agency LLC – Alfa Insurance
09.2024 - Current

Life Insurance Agent

J Craig Wilson & Associates – Globe Life Liberty National
03.2024 - 09.2024

Behavioral Health Counselor

Georgia Department of Community Supervision
06.2021 - 03.2024

Laboratory Technician

Georgia Department of Community Supervision
03.2020 - 06.2021

Bachelor of Science - Biology

University of North Georgia

Associate of Science - Chemistry

University of North Georgia

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Lathem Armour