Latisha Gillison
Lithia Springs
Summary
Dedicated Customer Service Professional with 10+ years of experience delivering high‑quality support across phone, email, and chat. Skilled in resolving complex issues, de‑escalating challenging situations, and providing accurate, efficient service in fast‑paced environments. Strong remote work background with proven success managing multiple systems, meeting performance metrics, and maintaining a positive, solutions‑focused attitude.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
GA Power
03.2025 - 10.2025
- Resolved customer inquiries efficiently, ensuring satisfaction and adherence to company policies.
- Utilized CRM software to track interactions and provide timely follow-up on service requests.
- Collaborated with team members to address complex issues, enhancing overall service delivery.
- Assisted in onboarding new employees by sharing best practices for customer engagement.
Remote Support Specialist
NTT Data
06.2022 - 02.2025
- Provided chat and email support for complex account questions, product navigation, and technical troubleshooting.
- Managed multiple systems and tools simultaneously to locate information and resolve cases efficiently.
- Assisted frustrated or escalated customers with empathy, patience, and clear communication.
- Identified trends, flagged issues, and helped teams implement changes that improved workflow.
Customer Care Associate
Best Buy Stores LP
05.2021 - 06.2022
- Assisted customers with product inquiries and troubleshooting to enhance satisfaction.
- Processed customer orders and returns efficiently, ensuring accurate transactions.
- Resolved customer complaints through active listening and effective problem-solving techniques.
- Collaborated with team members to streamline workflows and improve service delivery.
Education
High School Diploma -
Lithia Springs High School
Lithia Springs, GASkills
- Customer engagement
- CRM software
- Technical troubleshooting
- Conflict resolution
- Microsoft word
- Excel
- Salesforce
Timeline
Customer Service Representative
GA Power
03.2025 - 10.2025
Remote Support Specialist
NTT Data
06.2022 - 02.2025
Customer Care Associate
Best Buy Stores LP
05.2021 - 06.2022
High School Diploma -
Lithia Springs High School