Latisha Lee
Duluth
Summary
Experienced in managing various business functions in the guest services industry, skilled Night Auditor/Laundry Attendant. Clear communication and strong leadership abilities, consistently deliver exceptional customer service satisfaction. Motivated and professional, excel at building productive relationships, resolving complex issues, and fostering customer loyalty. Leveraging eight years of experience in maintaining high levels of customer satisfaction, confident in ability to contribute to company's success. Innovative professional with years of diverse experience, skilled in machine operating and aligning technical solutions with business objectives. Proven track record of leading projects from start to finish, contributing to growth and success. Skilled individual in custodial service with six years of experience, bring strong attention to detail and commitment to maintaining cleanliness and order.
Overview
15
15
years of professional experience
Work History
Night Auditor/Guest Service Agent/Laundry Attendant
Extended Stay America Inc.
03.2016 - Current
- Checked hotel guests in and out in professional and friendly manner, effectively handling approximately 20 guests per shift
- Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue
- Performed nightly updates to room charges and rates
- Controlled cash and credit card payment transactions at the front desk
- Followed company security and check-in policies and procedures and reported suspicious activity to General Manager
- Answered phone within only minutes throughout shift, closely following strict guidelines for customer service and satisfaction
- Monitored facility security for guest and personnel safety
- Handled all duties and tasks for the night manager and concierge when those individuals were unavailable
- Anticipated guests’ needs and responded to all requests within reasonable amount of time
- Efficiently resolved guest complaints and ensured that issues were addressed promptly
- Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
- Cleaned front office area to prepare for morning and day shifts and uphold high standards of customer service
- Logged wake-up call requests and set up automatic rings in system
- Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature and cleaning agents
- Collected soiled linens and clothing and used pre-treaters on stains
- Filed paperwork and organized computer-based information
- Promoted team productivity by keeping supplies organized and well-stocked
- Folded laundry after washing and drying was complete and delivered all finished items to Shelves and linen closets for inventory restocking
- Recorded weekly supply and inventory needs and made regular orders
- Took reservations over phone and through email, recording guest information in Night Vision and verifying details
- Reviewed daily financial statements and completed end-of-day paperwork in Night Vision with 100% accuracy
- Completed late check-ins and directed guests to rooms and facilities
- Documented accounts and logs throughout shift to keep up with all requirements
- Trained staff in Night Vision, Night Audit, laundry duties and emergency procedures
Custodial Worker
Amazing Maintenance
02.2014 - 12.2016
- Mixed, used and properly stored hazardous chemical cleaners to minimize risk of injury or illness.
- Applied correct chemical solutions and used proper equipment to avoid damage to floors and fixtures.
- Collected trash and emptied receptacles and recycling containers.
- Cleaned, vacuumed and dusted all areas of building to maintain organized, professional appearance for employees and clients.
- Used approved cleaning products on various surfaces, including Disinfecting solution to reduce bacterial growth and prevent spread of viruses.
- Collected trash for disposal in garbage and recycling receptacles and replaced bin liners.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Supervised supplies in inventory, including all supplies and cleaning products and submitted lists to manager for items requiring immediate reorder.
- Established and maintained clean and comfortable environments in all buildings by vacuuming, cleaning windows and dusting.
- Cleaned break rooms and restrooms, including urinals and toilets, sinks, counters and mirrors with sanitizing products to alleviate germs.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
Machine Operator
Berry Plastics
03.2010 - 02.2014
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Education
High School Diploma -
Tilden High School, Chicago, IL
4700 S Union Chicago, IL1996
Skills
- Cash handling
- Word processing
- Problem-solving skills
- Decision-making abilities
- Positive and friendly
- Customer expectations management
- Credit card transactions
- Active listening skills
- Detail-oriented
- Natural leader
- Training development aptitude
- Computer literate
- Motivated team player
- Laundry room operation
Hobbies
Tutoring for me is a form of giving back to my community. There are so many children who need extra help, But their families can not afford to pay a tutor. So I volunteer my spare time to help children excel in math, reading and Writing. One of The most Amazing things I have ever had the honor of doing!
Timeline
Night Auditor/Guest Service Agent/Laundry Attendant
Extended Stay America Inc.
03.2016 - Current
Custodial Worker
Amazing Maintenance
02.2014 - 12.2016
Machine Operator
Berry Plastics
03.2010 - 02.2014
High School Diploma -
Tilden High School, Chicago, IL
Similar Profiles
Lizbeth AlvarezLizbeth Alvarez
Assistant Manager at Extended Stay AmericaAssistant Manager at Extended Stay America
ATEF AMROATEF AMRO
Maintenance Engineer at Extended Stay AmericaMaintenance Engineer at Extended Stay America
Lashonda FurbyLashonda Furby
Guest Service Representative at Extended Stay AmericaGuest Service Representative at Extended Stay America