Latoiya Grant
Atlanta
Summary
Dedicated leader with a strong background in managing store operations and enhancing team performance. Recognized for effective employee training and visual merchandising strategies that improve customer engagement and sales outcomes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Training Store Manager
Family Dollar
Forest Park
02.2019 - Current
- Managed daily store operations and ensured compliance with company policies.
- Trained new employees on customer service and sales techniques.
- Scheduled staff shifts to maintain adequate coverage during peak hours.
- Assisted in visual merchandising to enhance product displays and promotions.
- Conducted regular team meetings to communicate updates and expectations.
- Resolved customer inquiries and complaints effectively to maintain satisfaction.
- Monitored cash handling procedures to ensure accuracy and prevent loss.
- Resolved customer complaints promptly and professionally.
- Interviewed and hired team members which demonstrated dedication and added value to team.
- Performed variety of management functions including, inventory management, protecting company's assets, merchandising integrity, overall facility cleanliness and maintenance and completing HR responsibilities.
- Conducted personnel performance appraisals to assess training needs and build career paths.
- Awarded certificates to employees who completed training to recognize accomplishments, boosting motivation and retention.
- Ensured compliance with safety regulations in the workplace.
- Cross-trained employees to do other jobs within business, increasing job skills and productivity.
- Evaluated and communicated trainee participation and performance in reports to management.
Assistant Store Manager
DD's Discount
Riverdale
03.2010 - 03.2019
- Assisted in managing daily store operations and staff schedules.
- Maintained visual merchandising standards to enhance product presentation.
- Implemented loss prevention strategies to reduce shrinkage risks.
- Provided excellent customer service by resolving issues and answering inquiries.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Collaborated with upper management on sales initiatives and promotions.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Ensured compliance with all safety regulations throughout the store premises.
Department Manager
Koger
Sandy Springs
01.2008 - 10.2009
- Led daily operations to optimize team productivity and efficiency.
- Managed staff schedules to ensure adequate coverage during peak hours.
- Trained employees on company policies and best practices for customer service.
- Oversaw compliance with safety regulations and company standards consistently.
- Performed opening and closing duties as part of management team and handled cash management.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
Education
Some College (No Degree) - Medical Assistant
American Professional Institute
Decatur, GASkills
- Employee training
- Customer service
- Inventory management
- Visual merchandising
- Cash handling
- Loss prevention
- Team leadership
- Problem solving
- Time management
- Store leadership
Accomplishments
year 2024 I received the Region Personifying our Values award at the Family Dollar company.
Certification
CPR certified
Timeline
Training Store Manager
Family Dollar
02.2019 - Current
Assistant Store Manager
DD's Discount
03.2010 - 03.2019
Department Manager
Koger
01.2008 - 10.2009
Some College (No Degree) - Medical Assistant
American Professional Institute