Latonya Dixon
Austell
Summary
Results-driven client services specialist with a robust background in customer interaction. Proficient in understanding products, services, and market dynamics. Committed to ethical practices and enhancing customer trust through reliable service.
Overview
17
17
years of professional experience
Work History
Warranty Repair Coordinator/Ordering Coordinator
The Home Depot
Atlanta
04.2014 - Current
- Processed warranty claims through computerized systems, ensuring accurate documentation and resolution.
- Managed entire warranty claim process, from initiation to final resolution.
- Filed eligible claims and documented reasons for vendor rejections systematically.
- Communicated with vendors and manufacturers for necessary information on claims.
- Investigated claims related to defective parts and unsatisfactory service outcomes.
- Responded to customer inquiries regarding repair services while maintaining professionalism.
- Resolved escalated customer complaints efficiently across multiple communication channels.
- Maintained accurate records of parts inventory and ordered supplies as needed.
Cashier/Sales Associate
Walmart
Marietta
07.2011 - 04.2014
- Processed payments and applied discounts efficiently using computerized cash registers, ensuring accurate transaction handling.
- Assisted customers by addressing inquiries, facilitating returns, and providing information on merchandise, promotions, and store policies.
- Delivered excellent customer service while adhering to all safety and emergency protocols.
- Assisted customers with product inquiries and provided recommendations.
- Managed inventory by restocking shelves and organizing merchandise displays.
Certified Medical Assistant
Southside Medical Center
Atlanta
07.2008 - 07.2011
- Assisted healthcare providers with patient examinations and procedures.
- Prepared and maintained examination rooms for patient visits.
- Collected and documented patient medical histories accurately.
- Administered medications and vaccinations as directed by physicians.
- Coordinated patient appointments and managed scheduling efficiently.
- Educated patients on treatment plans and preventive care options.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Maintained inventory of medical supplies and placed orders as needed.
Education
Medical Assistant -
Fortis College
Smyrna, GA11.2023
Medical Assistant Certificate -
Everest Institute
Decatur, GA05.2007
High School Diploma -
Fredrick A Douglas Senior High School
New Orleans, Louisiana05.2001
Skills
- Electrocardiogram (EKG) proficiency
- Phlebotomy expertise
- Injection administration
- Patient triage
- Specimen collection and testing
- Medical terminology knowledge
- Electronic health records (EHR)
- Sterilization techniques
- Customer service excellence
- Financial management skills
- CPR certification
Timeline
Warranty Repair Coordinator/Ordering Coordinator
The Home Depot
04.2014 - Current
Cashier/Sales Associate
Walmart
07.2011 - 04.2014
Certified Medical Assistant
Southside Medical Center
07.2008 - 07.2011
Medical Assistant -
Fortis College
Medical Assistant Certificate -
Everest Institute
High School Diploma -
Fredrick A Douglas Senior High School