Latoria Glover
Dallas
Summary
Versatile professional in medical administration and customer service, certified in phlebotomy and medical billing & coding. Proficient in managing patient inquiries, ensuring HIPAA and OSHA compliance, and streamlining scheduling and data entry. Currently pursuing a Bachelor's in Healthcare Administration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Axion Healthcare Contract
Gadsden
04.2024 - 04.2025
- Managed incoming calls, providing accurate information and support to enhance caller experience.
- Resolved customer complaints promptly, resulting in improved satisfaction and loyalty.
- Delivered exceptional customer service, contributing to a positive overall patient experience.
- Assisted patients with inquiries regarding healthcare services and policies.
- Educated patients on available resources and support services.
- Processed patient information efficiently using electronic health record systems.
- Maintained a positive environment through effective communication and problem-solving.
Mail Processing Clerk
SRTA
Atlanta
10.2023 - 03.2024
- Sorted and distributed incoming mail to facilitate prompt access for recipients.
- Sorted incoming letters and packages for efficient processing.
- Processed incoming and outgoing mail to ensure timely delivery and maintain operational flow.
- Inspected incoming packages for visible signs of damage to uphold quality control standards.
CSR - Customer Service Representative
Lineage Cold Storage
Attalla
11.2021 - 08.2023
- Handled incoming calls, emails, and correspondence with professionalism, enhancing customer satisfaction
- Organized and scheduled appointments, meetings, and travel arrangements to optimize executive and staff efficiency
- Managed office supplies inventory, ensuring essential materials available for daily operations
- Processed invoices and billing statements for services
- Managed documentation for shipping logistics
Education
Bachelor of Science - Healthcare Administration
University of Phoenix
Remote05-2026
Medical Administration Assistant Program -
Martinsburg College
WV03-2025
Phlebotomy Ink -
Phlebotomy Ink
Center Point, AL12-2019
High School Diploma -
Gadsden City High School
Gadsden, AL05-2011
Skills
- Customer Service & Call Center Support
- Phone etiquette
- Customer inquiry handling
- Client service
- Appointment scheduling
- Patient Scheduling & Triage
- Insurance Verification & Prior Authorization
- HIPAA & OSHA Compliance
- Medical administrative support
- Billing and coding
- Medical coding
- CPT coding
- ICD-10
- ICD-9
- Electronic health records
- EHR systems
- EMR systems
- Database management
- Revenue Cycle & Collections
- Accounts receivable
- Front Office & Clerical Support
- Customer transport coordination
- Data Entry & Transcription
- Office administration
- Office software
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft Access
- Google Suite
- Microsoft PowerPoint
- Mac OS
- Windows
- Typing
- Typing proficiency
- Filing
- Document review
- Proofreading
- Data interpretation
- Follow-up communication
- Call prioritization
- Call center procedures
- Strong teamwork
- Time management
- Communication skills
- Customer service
- Sales
- Sales support
- Project management
- Geolocation services
- VPN
- Money handling
- Healthcare compliance
- Medical office experience
- Strong teamwork
- Microsoft PowerPoint
- Money handling
- Appointment scheduling
- Typing proficiency
- Call center procedures
- Medical terminology
- Transaction management
- Call prioritization
Certification
- Certified Medical Administrative Assistant (CMAA), Present
- Hippa and patient confidentiality training, Present
- Medical Coding Certification
- Medical Billing Certification
- Certified Phlebotomy Technician
- Medical Billing and Coding
- Driver's License
- Food Handler Certification
- ServSafe
- BLS Certification
Willing To Relocate
Douglasville, GA
Personal Information
Authorized To Work: US for any employer
Accomplishments
- Honors Society
- The National Society Of Leadership And Success
- SCLA
Timeline
Customer Service Representative
Axion Healthcare Contract
04.2024 - 04.2025
Mail Processing Clerk
SRTA
10.2023 - 03.2024
CSR - Customer Service Representative
Lineage Cold Storage
11.2021 - 08.2023
Bachelor of Science - Healthcare Administration
University of Phoenix
Medical Administration Assistant Program -
Martinsburg College
Phlebotomy Ink -
Phlebotomy Ink
High School Diploma -
Gadsden City High School