Latosha Dunn
Albany
Summary
Dedicated professional skilled in enhancing customer experiences, transaction management, and team collaboration. Known for attention to detail and effective communication, driving operational efficiency in fast-paced retail environments.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Front End Cashier
Walmart
Albany
07.2022 - Current
- Processed customer transactions efficiently at checkout stations.
- Maintained cleanliness and organization of checkout area.
- Managed cash drawer, ensuring accuracy during shifts.
- Collaborated with team members to enhance customer service experience.
- Handled returns and exchanges according to store policies.
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Greeted customers warmly and asked if they needed help.
- Processed customer payments using cash, debit cards, credit cards, gift certificates and vouchers.
- Packed and bagged products according to customer preferences.
- Kept register terminal area and store clean and orderly.
- Provided accurate change to customers when making transactions.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Ensured that all checkout areas were adequately stocked with bags, paper rolls and other supplies.
- Organized register supplies in front end and storage areas.
- Performed opening duties such as counting money in register drawers and reconciling receipts with sales totals.
- Maintained a clean workstation by wiping counters and organizing supplies.
Sales Associate
Metro by T-Mobile
Alabny
08.2013 - Current
- Assisted customers with product selection and service inquiries.
- Processed sales transactions using point-of-sale systems.
- Educated customers on device features and plans available.
- Handled customer complaints and resolved issues promptly.
- Collaborated with team members to enhance store operations.
- Trained new associates on sales techniques and store policies.
- Executed promotional events to increase customer engagement.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
High School Diploma -
Miami Central Senior High
1781 NW 95th ST Miami, Fl 33147 01.1995 - 06.1998
Skills
- Cash handling
- Point-of-sale operation
- Customer transaction processing
- Return and exchange management
- Customer relationship management
- Sales transaction efficiency
- Team collaboration
- Staff training
- Problem solving
- Effective communication
- Time management
- Upselling strategies
- Conflict resolution
- Patience and empathy
- Cash management
- Efficient checkout process
- Bagging techniques
- Excellent customer service
- Team player attitude
- ID verification
Timeline
Front End Cashier
Walmart
07.2022 - Current
Sales Associate
Metro by T-Mobile
08.2013 - Current
High School Diploma -
Miami Central Senior High
01.1995 - 06.1998