LaToya Brown
Great Expressions Dental Centers
Atlanta
21
years of professional experience
Office Manager with expertise in managing and streamlining office operations. Delivered a productive and collaborative work environment through strong organizational and leadership skills. Focused on enhancing operational efficiency, meeting deadlines, and fostering effective communication across all organizational levels.
Work History
Senior Operations Manager
3 Years 2 Months- Developed and implemented strategic initiatives to optimize resource allocation across multiple dental practices.
- Led cross-functional teams in executing process improvements, resulting in reduced operational costs.
- Streamlined operational workflows to enhance team efficiency and patient satisfaction.
- Mentored junior managers in best practices for staff training and performance management.
- Facilitated communication between departments to improve collaboration on patient care delivery initiatives.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Managed complex projects from concept to completion, ensuring on-time delivery within budget constraints.
Office Manager
1 Year 5 Months- Facilitated billing and finance duties across six offices
- Organizing team building activities and icebreakers for all new hires
- Oversee staffing coordination across locations with a 73% retention rate among the region
- Managing and monitor daily operations to ensure office compliance
- Overseeing staffing coordination across locations with a 73% retention rate among the region
- Organize team building activities and icebreakers for all new hires
- Coordinated vendor support and meetings with partner doctors
- Problem solving and decision making identifying and resolving issues within the office
- Managed daily office operations, ensuring efficient workflow and timely completion of tasks.
- Oversaw scheduling and appointment management, optimizing patient flow and minimizing wait times.
Treatment Coordinator
1 Year 6 Months- Coordinated daily production of schedules to optimize patient flow
- Booked and converted new patients, contributing to revenue targets
- Ensured accurate billing and collections from insurance companies and patients to minimize discrepancies
- Ensured weekly budgets were met with a 2% increase
- Managed patient and insurance accounts in a timely manner
Office Manager
6 Years 6 Months- Manage, monitor and schedule a 59 person staff over 4 locations
- Successfully scheduled and managed patient flow of over 150 patients per day
- Verified insurance and monitored collections to ensure timely reimbursements
- Managed scheduling and operations for 59 staff across 4 locations
- Grew the practice margin by 3% over year to date projections
- Verified insurance and monitored insurance collections
- Achieved 87% staff retention rate through effective management and support
Education
Bachelor's - Business Marketing
Skills
Operations management
Strategic planning
Performance metrics
Productivity improvement
Technology integration
KPI reporting
KPI tracking
Performance management
KPI management
Employee coaching
Talent acquisition
Customer relations
Patient engagement
Teamwork and collaboration
Relationship building
Employee engagement
Timeline
Senior Operations Manager
Great Expressions Dental Centers
06.2023 - CurrentRead More
Office Manager
Columbia Family Chiropractic
01.2022 - 06.2023Read More
Treatment Coordinator
Great Expressions Dental Centers
11.2019 - 05.2021Read More
Office Manager
White-Brown Smiles (Orthodontics)
08.2005 - 02.2012Read More
University of Phoenix
Bachelor's from Business Marketing
Read More