Summary
Overview
Work History
Education
Skills
Timeline
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LATOYA JACKSON

Augusta

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Transworld System Inc
Augusta
08.2024 - 08.2025
  • Handled incoming and outgoing calls, ensuring accurate delivery of account information.
  • Verified account details while processing credit card payments efficiently.
  • Facilitated customer support by negotiating payment arrangements and discounts to clear balances.

Customer Service Representative

GC Services
01.2022 - 01.2023
  • Answer incoming & outgoing telephone calls for InteLogix Clients.
  • Provide accurate information about client products and services to the caller and educate callers on how to use client products and services.
  • Handle customer calls, despite the degree of difficulty, in a courteous and business-like fashion.
  • Data entry on tracking systems for recording call notes, questions, and suggestions.
  • Provide excellent quality customer service and other duties as assigned.
  • Must have basic troubleshooting skills for internet & phone outages.

Assistant Store Manager

Family Dollar
01.2020 - 01.2022
  • Greets and assists customers in a positive, approachable manner.
  • Answers questions and resolves customer inquiries and concerns.
  • Maintains a presence in the store by providing excellent customer service.
  • Ensures a clean, well-stocked store for customers.
  • Assists in unloading all merchandise from delivery truck, organizes merchandise.
  • Assists Store Manager in ordering merchandise and record keeping to include payroll, scheduling and cash register deposits and receipts.
  • Supports Store Manager in loss prevention efforts.
  • Follows all Company policies and procedures.

Customer Service Representative

Sitel
01.2018 - 01.2019
  • Handled inbound service calls, assisting customers with inquiries, troubleshooting issues, and providing product information.
  • Utilized effective communication skills to address customer concerns through voice, chat, and email channels, ensuring a positive customer experience.
  • Demonstrated proficiency in navigating through various systems and tools to access and update customer information accurately and efficiently.
  • Actively participated in ongoing training programs to enhance product knowledge, customer service skills, and problem-solving abilities.

Education

High school diploma -

T.W Josey High School
Augusta, GA
05-2001

Skills

  • Leadership and teamwork
  • Time management
  • Customer service and support
  • Effective communication
  • Multitasking abilities
  • Accounting expertise
  • Organizational skills
  • Data entry and management
  • Client relationship management
  • Payment processing and call handling
  • Product knowledge

Timeline

Customer Service Representative

Transworld System Inc
08.2024 - 08.2025

Customer Service Representative

GC Services
01.2022 - 01.2023

Assistant Store Manager

Family Dollar
01.2020 - 01.2022

Customer Service Representative

Sitel
01.2018 - 01.2019

High school diploma -

T.W Josey High School

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LATOYA JACKSON