Latoya Jordan
Dallas
Summary
Resourceful Assistant Business Office Manager known for high productivity and efficient task completion. Possess specialized skills in financial reporting, office administration, auditing, and team leadership. Excel at communication, problem-solving, and time management, ensuring smooth operations in any environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Business Office Manager
Empire Care Centers LLC
06.2022 - Current
- Maintained accurate financial records and reports.
- Monitored accounts payable and receivable to ensure timely payments.
- Managed payroll processing activities for all employees.
- Prepared employee benefit statements and facilitated insurance enrollments.
- Performed clerical duties such as filing, photocopying, faxing and scanning documents.
- Provided customer service support by responding to inquiries from staff members and external customers via phone or email.
- Conducted monthly audits of financial transactions to identify discrepancies or errors in data entry processes.
- Analyzed financial data using spreadsheets software programs such as Excel or Access.
- Created daily reports detailing cash receipts, disbursements and outstanding balances.
- Resolved any discrepancies found between invoices received from vendors versus those entered into the system.
- Participated in meetings with senior management team to discuss financial performance metrics.
- Directed and oversaw office personnel activities.
- Developed administrative team to support corporate growth and objectives.
- Assisted business leaders with resolving conflicts among employees and improving associated policies.
- Coached and mentored newly hired employees to speed up onboarding process.
- Established relationships with employees by immediately responding to and remedying issues.
- Established and maintained filing systems to support office personnel.
- Performed human resources functions by conducting new hire orientation and administering benefits.
- Managed daily operations within the business office, ensuring efficient workflow and productivity.
- Handled confidential information with discretion and integrity.
- Utilized office management software and systems for streamlined operations and data management.
- Supervised office staff, including hiring, training, evaluation, and development of team members.
- Provided administrative support to senior management as needed.
- Coordinated payroll processing, including verification of hours, calculation of earnings, and distribution of paychecks.
- Maintained comprehensive records of business transactions and office activities for audit purposes.
- Facilitated communication and coordination between department heads, staff, and external partners.
- Organized and maintained documents, files and records.
- Determined staffing requirements, interviewing, hiring and training new employees.
Closing Coordinator
Inspire Closing Services
01.2020 - 01.2021
- Review work in progress reports to ensure completion of file.
- Confirm closing dates, location, documentation, and funds due at closing with buyers, sellers, realtors, or attorneys.
- Post-close auditor executed the loan documents.
- Address inquiries from clients, buyers, sellers, realtors, attorneys, and internal staff professionally and in a timely manner.
- Prepared loan packages for closing, ensuring all documents were accurate and complete.
- Verified that all fees associated with the loan were correctly calculated and paid out at closing.
- Prepared final settlement statements for buyers, sellers, and lenders.
- Worked with third-party vendors to address and clear loan closing requirements.
- Reviewed and corrected errors on interest, principal and closing costs.
Closing Coordinator
Chaifetz & Chaifetz LLC
01.2015 - 01.2019
- Order and review title upon receiving.
- Gather fees and prepare closing disclosures, also known as HUD.
- Process financial statements, UCC 1, and UCC 3 terminations and amendments.
- Coordinate closing with all parties, bank, attorneys, buyers, and sellers.
- Monitored loan status throughout the entire process.
- Ensured that all parties had signed off on necessary documents prior to closings.
- Verified that all fees associated with the loan were correctly calculated and paid out at closing.
- Assisted customers in understanding all aspects of the closing process including costs involved.
- Maintained records of transactions for future reference purposes.
- Updated management on changes or delays in the mortgage process as needed.
- Order Payoffs.
- Prepare closing file to be executed at closing.
- Check/Funding Distribution.
- Filing, copying, scanning, and mailing closing package to authorized parties.
- Attended all closings for assigned files.
- Reviewed and maintained closing documents for accuracy and completeness.
- Answered inquiries from other departments related to document preparation or customer service issues.
- Performed title searches, ordered reports, and obtained clearance documents.
- Scheduled loans with attorneys to close within expiration dates.
- Prepared and audited loan file documents for long-term file maintenance.
- Filed and maintained loan records.
Branch Manager
PLS Check Cashers
01.2013 - 01.2016
- Coaching / development of support staff
- Resolving customer issues, questions and complaints
- Ensuring compliance with Federal/State and local regulations
- Controlling Labor hours, cash, store audits and shrinkage
- Providing excellent customer service while establishing strong customer relationships.
Education
Bachelor of Science - Bachelor of Science in Health
Georgia Highlands College
Rome, GA08-2025
Skills
- Microsoft Windows Proficiency
- Document Management
- Report Preparation
- Event Coordination
- Records Management
- Office Administration
- Payroll Administration
- Payroll and budgeting
- Credit and collections
- Office Management
- Accounts Payable
- Training and coaching
- QuickBooks experience
- Payroll
- Account Reconciliation
- Human Resources Management
- Proficient in Microsoft Word
- Microsoft Excel Proficiency
- Outlook
- Microsoft Office 2021
- Kronos Proficiency
- ADP
- Proficiency with Hosted time application
- Lexis Nexis
- Easy soft
- Time Matters
- Quick Books
- Type 50 WPM
- Excellent written and verbal communication skills
- Georgia Notary Republic
- Professional
- Responsible
- Reliable
- Dedicated
- Strong problem solver
- Capability of multitasking
- Work well independently
- Team member
Additional Education
Kingsborough Community College, Associates in Applied Science, Degree, 06/2013
Certification
CPR Certified
Licensed Assisted Living Administrator
Licensed Personal Care home Administrator
Notary Republic
References
References available upon request.
Qualifications
Windows 2011, Proficient in Microsoft Windows, Word, Spreadsheets, Outlook, Office 2021, Lexis Nexis, Easy soft, Time Matters, Quick Books, 50 WPM, kronos, hosted time and ADPproficient. Excellent written and verbal communication skills, , Professional, responsible, reliable, dedicated, strong problem solver with the capability of multitasking, Work well independently and as a team member
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Assistant Business Office Manager
Empire Care Centers LLC
06.2022 - Current
Closing Coordinator
Inspire Closing Services
01.2020 - 01.2021
Closing Coordinator
Chaifetz & Chaifetz LLC
01.2015 - 01.2019
Branch Manager
PLS Check Cashers
01.2013 - 01.2016
Bachelor of Science - Bachelor of Science in Health
Georgia Highlands College
Similar Profiles
Latoya JordanLatoya Jordan
Assistant Business Office Manager at Empire Care Centers LLCAssistant Business Office Manager at Empire Care Centers LLC
Della NymanDella Nyman
Marketing Nurse Liaison at Empire Care CentersMarketing Nurse Liaison at Empire Care Centers
Lauren GibsonLauren Gibson
Admission Concierge at Empire Care CentersAdmission Concierge at Empire Care Centers